Systems Administrator

DUTIES AND RESPONSIBILITIES:

• End user device management
• End user customer support
• Manage devices and users in Mosyle and Okta
• Upgrade systems with new releases and models
• Understanding of Operating systems, basic networking and general cloud based operationsInstall and configure software and hardware
• Manage network servers, Network troubleshooting and technology tools
• Account management, Active Directory, set up accounts and workstations with password reset responsibilities
• Monitor performance and maintain systems according to requirements
• Troubleshoot issues and outages in a prompt manner to minimize downtime
• Ensure security through access controls, backups and firewalls
• Develop expertise to train staff on new technologies

REQUIRED:

• Mac OS/Apple Device Power User or iOS mobile device management
• Familiarity/experience with managing users in SSO environment
• Ability to troubleshoot issues using various resources (KB, internet search)
• Willingness and ability to document process and procedures
• Excellent customer service soft skills

DESIRED:

• Experience with Government contracts
• Experience with large scale deployments (500+ devices)
• Experience with administration of Google Workspace, Entra (Active Directory), GCP, AWS, including setting group permissions and roles
• Experience with the Cybersecurity Maturity Model Certification (CMMC)
• Experience in a ZTA environment