System Technician - 4Th Shift

Position Details
Location: Hanson, KY
Department: Information Technology
Reports to: Supervisor, System Tech-SC
Job Classification: On-Site
FLSA: Exempt
Job Band: Professional
Weekend Shift: Friday - Sunday, 5 PM - 5 AM
Summary
The Supply Chain Systems Technician will install, maintain, support, and monitor computer and/or communications hardware and software, or other electronic equipment, for Union and non-Union associates. This role delivers effective detection, isolation, and analysis of service interruptions and reduces problem reoccurrences.
We are All Leaders at Carhartt
In our words and by our actions, we strive to emulate the hardworking example set forth by our founder, Hamilton Carhartt. We Lead Business by creating value, delivering on results, and making changes along the way. We Lead Self by being inclusive, recognizing that our differences make us stronger as we strive to build a better world, together, for all hardworking people. We Lead Others by communicating and clearly defining the path as we walk bravely into the future. Working at Carhartt, we are all given a seat at the table and the honor of continuing the legacy.
Responsibilities

• Act as the primary point of contact for IT support for assigned site(s) and shift providing full support of systems for break/fix, install, moves, adds, changes and preventative maintenance.
• Responsible for a large WiFi environment supporting a large quantity of mobile devices used by Union Associates in a shop floor production environment
• Perform troubleshooting and diagnostics on all computer, network or electronic equipment (including but not limited to RF Equipment, PC's Printers, WiFi Controllers, Switches, and wiring), making repairs or reporting information according to procedures via a ticketing system. May repair or replace defective parts and/or contact vendors to arrange for onsite and depot repairs. Perform maintenance of all phone and hardware equipment with support from Telecommunications Specialist
• Assemble, upgrade, configure and test computer hardware, software, mobile terminals, mobile and tabletop printers, and audiovisual equipment
• Provide technical support for Union and non-Union associates regarding hardware, software, network and telecommunication problems seeking to restore normal service operations as quickly as possible.
• Install, configure, and upgrade PC's, laptops and related equipment diagnosing and troubleshooting both common and unusual hardware and software problems, perform preventive maintenance on the organization's PC equipment, install required software patches and ensure the connectivity of PC's laptops, handhelds and other computing devices to both the local area network (LAN) and the wide area network (WAN), set up and maintain locally connected and networked printers
• Analyze and resolve any problems with the Iseries system and the network communications hardware supporting both LAN/WAN and Iseries traffic
• Solve all technology based problems that are reported in a timely manner. Analyze and identify system and process problems and trends to reduce the reoccurrence of a problem.
• Communicate timely status and all relevant project information to appropriate personnel via incident tracking and reporting software, logging all tasks and keeping all information up to date
• Support all facilities technically via travel and phone support as needed for coverage

Education

• Associate's Degree Required in Related Field
• Equivalent work experience may be considered in lieu of degree

Required Skills and Experience

• Bachelor's degree in information systems or a related field preferred
• Certified in A+ hardware, A+ operating systems and Network+ certifications preferred
• CCENT and CCNA certifications preferred
• Minimum of 3 years of IT systems support for technical troubleshooting and diagnostics including the following:
  • Experience with the most recent versions of Windows and Microsoft applications such as Word, Excel, Outlook 2016 and Windows 7 and 10
  • Previous experience with telephony systems.
  • Demonstrated expertise in all types of laptops or desktops, telephones, cell phones and Audio Visual equipment, peripherals, and desktop infrastructure interfaces; expertise in desktop and laptop imaging and desktop software installation
• An understanding of infrastructure, security, and desktop interface to our infrastructure and the ability to correct any problems or work with vendors to correct any reported problem on these technology areas
• The ability to provide advanced support in configuring laptops and workstations to operate in a LAN environment as well as identifying, recommending, and installing software to operate under LANs
• The ability to determine if hardware problems require vendor dispatch for on-site service/repair
• Working knowledge of mobile cell phones such as Apple iPhones, iPads and Samsung Galaxy phones with the ability to configure, backup and swap out these devices
• Working knowledge of Voice over IP Desk and Virtual Telephones with a willingness to learn the telephony system and configuration process based on how Carhartt uses the system
• Working knowledge of A/V Audio Visual Equipment - such as Projectors, IP Connections and Cable Connected Display Systems such as Crestron or Surface Hubs
• Ability to work in a team environment
• Excellent written and verbal communication skills
• Ability to demonstrate client's expectations have been met or exceeded
• Ability to develop, maintain, and widen relationships with clients and vendors to gain credibility

Working Conditions

• On-Site location: Associate will work on-site for all work-related activities.
• Office and Apparel Manufacturing Environment
• Union and Non Union Environment
• Weekend Hours
• Willing to work some weekends if necessary
• On Call Availability
• Tobacco Free
• Ability to sit and/or stand for extended periods of time
• Moderate Lifting (30-40 lbs.)
• Travel (20%)