Address
Form of workThe City of Tacoma's Information Technology Department is seeking an Information Technology Manager to lead the System Operations section of the Infrastructure Services and Operations Division. The System Operations Technology Manager is responsible for supervising a team of senior level Systems Analysts and managing a portfolio of systems and products. Those systems and services include but are not limited to: O365 Tenant, AWS Cloud, Endpoint Management, Enterprise Software Distribution, Mobile Device Management, Storage, Compute, Virtual Server Infrastructure, DR and BC.
We are searching for a mindful servant leader and proven technical leader who can guide and develop our dedicated staff.
Duties include but not limited to:
- Responsible for 24/7 operations of IT systems and the team that supports that environment.
- Must be available to respond 24 hours a day, 7 days a week.
- Must carry a city-provided cellular phone or use personal cellular phone for contact purposes both during and after hours.
- Occasional travel (training, conferences, etc.)
- Responsible for direct supervision of staff, assigning and prioritizing work, communicating clear expectations, scheduling and coverage, managing towards deadlines, coordinating training and career development, performance evaluations, skill assessments, and other personnel related functions such as hiring and discipline.
- Supervises the System Operations team and manages all aspects of the team's day to day IT operational activities, including Administration of Cloud, Compute, Storage, Platform and Software as a Service based environments.
- Oversees the continuous and reliable delivery of services from application servers, web servers, hypervisor infrastructure as well as block and file storage.
- Ensures proactive monitoring, maintenance, and resource planning for technology systems, including firmware and operating systems updates and vulnerability patching.
- Supervises the administration of Active Directory, BIG-IP, File Storage Platforms, Virtualization, SCCM / Intune, and O365 tenants.
- Provides appropriate change control for all production systems and environments.
- Monitors and coordinates work request assigned to team through the ITD ITSM system.
- Ensures Service Level Agreement metrics are maintained; prioritizes and schedules activities to meet deadlines and assure necessary staff coverage.
- Leads efforts in establishing and maintaining operational support procedures, technology standards, policies, and effectively manages to achieve them.
- Coordinates incident response; participates in ITIL Problem management and root cause analysis efforts.
- Responsible for coordinating multiple projects utilizing industry standard best practices, tools, and resource allocation methodologies.
- Plan, forecast, analyze and manage budgeted funds and utilization of resources. Suggest alternatives to improve performance and increase productivity and efficiency.
- Research new products and information technology innovations; prepare detailed bid specifications for product or service acquisition.
- Prepares detailed cost/budget analysis reports including cost estimates for user departments on projects or proposals.
- Maintains communication with users and other information technology staff, communicating problems with applications, schedules or other concerns.
- Maintains current knowledge, technical aptitude and operational proficiency required to guide, develop and lead the organizations IT operations.
- Perform other related duties as assigned.
The City of Tacoma offers a generous program of employee benefits:
- Great pension plan
- Paid holidays
- Personal time off
- Outstanding working conditions and an exceptional quality-of-life environment
- Medical coverage for eligible employees, spouses and dependents, including children up to age 26
- Vision care with VSP for employees and eligible dependents enrolled in the Regence PPO medical plan with vision benefits
- Dental coverage for eligible employees and their elected dependents, including dependent children up to the age of 26
- Deferred compensation allowing tax-deferred savings as authorized under Section 457 of the IRS Code
Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's vibrancy, entrepreneurial spirt, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work and play.
The City of Tacoma is an Equal Opportunity Employer and values diversity in its workplace. Applicants are considered for positions without regard to race, color, religion, sex, national origin, ancestry, age, marital status, veteran status, disability, sexual orientation, gender identity, or any other basis prohibited by federal state, and local laws.
Minimum Education*
Bachelor's degree in information technology or directly related field
Minimum Experience*
6 years of progressively responsible experience leading IT Service Management working thru ITIL framework and project management experience including 1 year as a technology supervisor, manager or subject-matter expert.
Licensing, Certifications and Other Requirements
As Assigned:
North American Electric Reliability Corporation Critical Infrastructure Protection certification (NECC-CIP)
Must be able to pass and maintain ongoing background checks and certification (CJIS/CIP)
Some assignments may require a Washington State Driver's License
Desired:
Prior experience managing O365 tenants/Exchange Online/ITSM systems
ITIL v3 certification
Project Management (PMP) Certification
AWS/Azure/Google Cloud Experience
*Equivalency: 1 year of experience = 1 year of educationOrganizational Savvy
Maneuvering comfortably through complex policy, process, and people-related organizational dynamics
Being Resilient
Rebounding from setbacks and adversity when facing difficult situations
Interpersonal Savvy
Relating openly and comfortably with diverse groups of people
Instills Trust
Gaining the confidence and trust of others through honesty, integrity, and authenticity
Manages Complexity
Handling conflict situations effectively, with a minimum of noise
Optimizes Work Processes
Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
Directs Work
Providing direction, delegating, and removing obstacles to get work done
Strategic Mindset
Seeing ahead to future possibilities and translating them into breakthrough strategies To apply you must attach a detailed resume and cover letter. Applicants who have the strongest backgrounds related to the responsibilities of this position may be invited to participate in the interview process, which may include a work problem. Appointment is subject to passing a background check.
Online Application:
The online application system may require you to enter a substantial amount of information. Be prepared to spend a minimum of one hour entering the required information. While completing the application and answering the supplemental questions please be sure to save your work every 20 minutes to ensure that your information is not lost.
The Community
Tacoma is a mid-sized urban port city that sits along the Puget Sound with a population of nearly 210,000. The third largest city in the state of Washington, it is a diverse, progressive international gateway to the Pacific Rim.
Propelled by significant development such as the University of Washington Tacoma, the Tacoma Link light rail system, the restored urban waterfront of the Thea Foss Waterway, the expansions of both the MultiCare and Franciscan health systems, and a significant influx of foreign direct investment in its downtown core, Tacoma has evolved considerably since the 1990s.
Tacoma boasts the state's highest density of art and history museums and is home to a flourishing creative community of writers, artists, musicians, photographers, filmmakers, chefs, entrepreneurs, and small business owners who each add their unique flair to the city's vibrant commercial landscape. The iconic Tacoma Dome has endured as a high-demand venue for some of the largest names in the entertainment industry.
Communication from the City of Tacoma:
We primarily communicate via email during the application process. Emails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk email folders.
In order for your application materials to be considered, all information must be submitted by the closing date and time listed on this job announcement.
For assistance with the NEOGOV application process, or questions regarding this job announcement, call the Human Resources office at (253) 591-5400 before 5:00 pm (PST) of the closing date of the job announcement.
No sponsorship is available for this position. Applicants must be currently authorized to work in the United States for any employer.Employment Type: Non-Classified
