System Engineer

System Engineer

Location: Seattle, WA (Remote)

Rate: $35/hr. on W2

Job Description:

Qualifications
Must-haves
- 5+ years' experience with Systems Engineering/Networking
- Strong experience with Windows or Linux Infrastructure
- Understanding of networking concepts- RDP/DNS/TCP/IP/HTTP
- Experience with file structure, storage, and backups
- Understanding of Virtualization/ VMware
- Understanding of cloud computing
Plusses
- Experience with Microsoft Clienture
- Experience with cloud back up/recovery
- Experience with IAAS
- Previous experience working at an MSP.

Top 3 Hard Skills Required + Years of Experience
1. Troubleshooting Windows operating system | 6+ Years of Experience
2. Networking in Windows - RDP/DNS/TCP/IP/HTTP | 6+ Years of Experience
3. Previous experience with Clienture | 3-5+ Years of Experience

Responsibilities:
This role is an exciting & challenging role in the resolution with highly complex, technical, and escalated support incidents related to supporting customer via phone, web, email, chat and other support channels covering various development and deployments. The successful candidate has the drive and intellectual horsepower to resolve the most difficult technical customer issues, often through collaboration with other technical specializations; will be a technical resource for the team regarding case reviews, troubleshooting and effective customer interaction and will interface with various levels of management within customers, Partners, and internal company. We are looking for talents that:
Possess deep technical expertise and can solve complex technical problems through sound, creative troubleshooting.
Demonstrate critical thinking, strong communication skills and ability to develop strategic on going customer relationships.
Enjoy team work, and actively contribute to their peer group as well as our customer account teams.
Enjoy working at a growth company with lots of advancement opportunities,
Can work hard while having fun, and act in an honest and ethical mann