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Form of workRole: Service Delivery Analyst (Desktop Support Analyst) April 2023 Department: Information Technology Location: Nunnery Square, Sheffield Salary: 27,690 - 31,434 Hours: 37 hours per week Contract Type: Permanent As a Service Delivery Analyst (Desktop), you will be actively involved in the planning, implementation, delivery, and maintenance of all client-based equipment across South Yorkshire and Humberside Police. You will provide second line support to South Yorkshire user communities ensuring all Senior Level Agreements (SLA's) are adhered to whilst maintaining a customer focused approach to IT Service Management problems, issues and requests. The role will be tasked with installing and implementing new hardware and software in line with the Desktop Strategy and to be considered for the role, you must have the ITIL Foundation qualification and knowledge and experience of project planning and methodologies.
Key Responsibilities: Support the IT Desktop Team Leader and Senior Service Delivery Analyst with delivering a fit for purpose and efficient desktop service across South Yorkshire Police. Analyse, troubleshoot, and solve technology issues (both remotely and on-site) received via email, phone, and in-person. Test and deploy hardware and software solutions.
Provide an informed view into the input of end-user technology projects, such as migrations, deployments and introducing new technology solutions. Identify issues, propose solutions, and test new technologies or process changes. Update and maintain technology knowledgebase with customer-facing content as well as internal troubleshooting content.
Proactively reach out to customers about their technology needs and address issues before they occur. Follow up with customers to ensure their technology needs are being met and issues are resolved. Support and provide input into standardise procedures and automated mechanisms to ensure availability, reliability, security and scalability of desktop and environments in South Yorkshire Police.
For further information relating to the role and tasks of this position, please refer to the attached role profile. Benefits: We offer generous entitlements and supportive policies to enable a better work-life balance, some of which are listed below: Generous annual leave allowance Flexible and agile working Generous 'family' leave Voluntary CPD Events for all staff to allow continuous development Mentoring & Coaching Scheme Paid Professional Subscriptions when relevant to role Access to a range of occupational health facilities Generous pension scheme Employee assistance service (accessible 24/7) Additional benefits for Westfield Health members Cycle to work scheme Sports and Social Club Eligibility: Applicants must meet the minimum requirement checkable history criteria, which must be taken into account for individuals applying to work with South Yorkshire Police in any capacity. A minimum checkable history of 5 years is required for this role and successfully undergoing recruitment vetting procedure is a pre-requisite of employment with South Yorkshire Police.
Appearance & Standards: SYP is committed to striking a proportionate balance between self-expression and the need to maintain role sensitive professional standards in dress and appearance. Officers, staff and volunteers of South Yorkshire Police are permitted to have tattoos visible whilst on duty provided the tattoo is not considered to be unacceptable or otherwise inappropriate. Tattoos will be reviewed as part of the recruitment and selection process.
South Yorkshire Police's Key Values: Please find attached information sheet on South Yorkshire Police's Key Values. The force has a particular focus on three areas, Fairness, Integrity and Trust. Under each of these three headings there are key behaviours we expect all employees to adhere to.
Smarter ways of Working: South Yorkshire Police is committed to developing working practices which assist staff to balance their personal and professional lives, whilst meeting the needs of the organisation. This in turn enables SYP to provide an outstanding service to the community. There are 3 different categories as part of this which are: Fixed, Field and Hybrid.
This role has been evaluated as a Hybrid role. Hybrid: Applicable when the work can be undertaken at any location, whether that be a SYP building or from home. Closing Date: Sunday 30 April 2023 at 23:55.
Interviews taking place, week commencing 15 May 2023. Closing dates are not normally extended, other than in exceptional circumstances and agreement is made with the Talent Acquisition Manager, Recruitment, and the Line Manager for the role. Contact point for applicants: For further information about the role, please contact Steven Jackson on 0114 2297214.
Please do not contact this number for an application form. Further Information: Did you know? You can copy and paste the link currently in your browser and access this vacancy at home.
Diversity & Inclusion: South Yorkshire Police welcomes applications from under-represented communities. For further information on diversity and inclusion within South Yorkshire Police, please visit the diversity and inclusion page: https://www.southyorkshire.police.uk/sign-up/join-team-syp/diversity-in-the-force/ If you are from an underrepresented group and want to find out more about the support we can offer, please contact our dedicated team on positiveaction@southyorks.pnn.police.uk In addition, we will look to support anyone who requires Part Time/Job share working hours. Apply for the role: To apply for the role, please click the 'Apply' button.
Note to candidates: Please note that, should you be successful at the interview stage, the relevant internal or external pre-employment checks are required. These include vetting clearance or review, prior to being appointed to the new role and start date being agreed.
