Svp, Underwriting & Portfolio Management

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.
Work Location: Melville, NY - Customers Bank works primarily in a hybrid work model coming into the office at least 3-days per week with Monday, Tuesday, and Thursday being set days. The expectation is that if you're within a commutable distance to a bank location (within a 50-mile radius) that you will be hybrid.
Who is Customers Bank?
Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.
We get you further, faster.
Focused on you: We provide every customer with a single point of contact. A dedicated team member who's committed to meeting your needs today and tomorrow.
On the leading edge: We're innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.
Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we're a partner you can trust.
What you'll do:
Responsible for day-to-day oversight of the Bank's active and growing portfolio of healthcare loans, and for being the senior team member responsible for managing the underwriting process and the loan portfolio. In addition, this role will be responsible for the management of junior team members. The candidate will partner with the Relationship Managers in this lending vertical to identify risk, negotiate amendments/modifications, manage risk ratings and verify loan covenants. The position is fast paced, so it is a necessity to be able to multi-task and prioritize responsibilities. In addition, the Senior Vice President, Underwriting and Portfolio Management is responsible for ensuring the proper servicing of the loans and borrowers in the portfolio, often acting as a primary or secondary point of contact for borrowers and operators, healthcare real estate owners, and other key constituents.
Key Skills/ Accountabilities

• Manage junior team members responsible for a portfolio of Healthcare, Structured Finance, and Specialty Finance Loans.
• Ability to communicate with customers is key to the role.
• Be able to monitor and proactively manage all aspects of the loan portfolio including the analysis of periodic financial reporting items, loan delinquencies, and loan reviews and extensions.
• Ability to review and analyze financial information.
• Visit customers to establish and maintain positive relationships and, where appropriate, cross sell other bank products and services.
• Actively involved in the community with ability to represent the bank and for personal development.
• In conjunction with senior RM's, negotiate terms and conditions to successfully close loan waivers, amendments, and modifications.

What do you need?

• Between ten- and fifteen-years' experience in underwriting and/or Portfolio Management at a commercial bank or similar financial services company, with a progression to senior business unit leadership responsibilities

• Four-year bachelor's degree in accounting, Finance or Business Administration with a concentration of either accounting or finance or equivalent work experience.
• Ability to manage time and complete assigned reviews in a timely manner.
• Detail oriented personality.
• Formal credit training preferred.
• Time management, Task prioritization, Multi-tasking, and Attention to detail.
• Ability to work independently and in a group.

Technology Skills:

• Basic/Intermediate knowledge of MSOffice products
• Ability to learn know cloud-based applications quickly

Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
We also provide "reasonable accommodations", upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.
Diversity Statement:
At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let's take on tomorrow.