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Form of workJob Description
Job Description-Clerical - Position Summary:
Receptionist, BDC Associate, Clerical - Receives callers at the dealership, determines the nature of their business and directs callers to their destination. Answers basic inquiries, routes incoming calls, takes messages and provides basic information to all callers. Makes appointments and follows up on appointments.
* Greets customers and determines the nature of their visit.
* Answers incoming phone calls. Directs caller to appropriate department or individual or takes a thorough message. Schedules appointments and follows up on those appointments to make sure the customer is taken care of.
* Communicates with callers and visitors in a professional, friendly and efficient manner.
* Obtains basic demographic information about each customer using a computer system, a log sheet or other method established by the dealership.
* Communicates messages to the appropriate parties in a timely manner.
* Types memos, correspondence, reports and other documents.
* Assists customers whenever possible.
* Assists with clerical duties as required. Maintains privacy of customer information.
