Clerical Team Leader

Job Title & Specialty Area: Shift Team Leader
Department: Pediatric Associates of Wylie
Location: Wylie, TX
Shift: Days. Monday-Friday
Job Type: On-Site
Why Children’s Health? At Children's Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal.
Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being.
Our dedication to promoting children's health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all.
Summary:
To assist administrator/manager in operational direction (including both clerical and clinical functions) of a Children's Health Medical Group (CHMG) practice. Working in collaboration with the practice manager. Working in collaboration with the practice manager, the Team Leader develops strategies, sets objectives and allocates appropriate resources in providing the highest quality of care, a safe patient environment, efficient patient flows and excellent service to patients and their families.
Responsibilities:
Assists in the operations of a practice; ensure compliance with standards of clinical care; maintain accountability for quality, safety, service, and operational excellence
Works closely with CHMG operational leadership, medical directors, physician providers and other clinical staff in a collaborative approach to excellence in service and clinical care, optimal outcomes, and efficient resource utilization
Develop and support processes designed to engage all staff in the pursuit of operational and service excellence; regularly reviews patient satisfaction data and analyzes for opportunities; involve staff and providers in developing a plan for improvement when necessary
Monitor and analyze all performance improvement and quality data; proactively address performance/quality issues including a thorough review with physician leaders for resolution
Review, analyze and collaboratively resolve operational issues, including staff and patient family concerns under the direction of the practice manager as required
Assists the practice manager in building and leading a productive staff
Monitor supplies to help insure adequate inventory levels for daily practice operations and ensure financial stewardship of clinic resources
May assist in completion of job functions when the practice experiences staff shortages
Responsible for working with administration / manager in completion of office / departmental goals as determined by operational leadership
Hourly Pay: $23.00
How You’ll Be Successful:Other information:

• At least 1 year job related experience Required

EDUCATION

• High school diploma or equivalent Required

A Place Where You Belong
We put our people first. We welcome, value, and respect the beliefs, identities and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children’s Health a place where everyone can contribute.
Holistic Benefits – How We’ll Care for You:

• Employee portion of medical plan premiums are covered after 3 years.
• 4%-10% employee savings plan match based on tenure
• Paid Parental Leave (up to 12 weeks)
• Caregiver Leave
• Adoption and surrogacy reimbursement >

Paid parental leave, Caregiver leave, Health insurance, Parental leave