Surrogate Case Coordinator/Manager

About Us

Origo is a Surrogacy Agency based in Corona, CA 92879. We are supportive, customer-centric, and professional and our goal is to make sure all of our surrogates feel satisfied and appreciated for their experience with Origo.

Origo Surrogacy Case Manager

The Case Manager is responsible for supporting intended parents who are building their families through gestational surrogacy by working with gestational surrogates, fertility clinic staff, attorneys, insurance and behavioral health professionals, and other case managers throughout all phases of the surrogacy journey.

As an important member of the team, the Case Manager applies experience and knowledge to provide support and management of complex cases by organizing psychological, legal, financial, and clinical services involved in a surrogacy journey.

Key Responsibilities and Accountabilities:

• Serve as a liaison between and among intended parents, surrogates, fertility clinics, delivery hospitals, behavioral health, legal professionals, and other external parties to build and maintain effective working relationships.
• Coordinate with fertility clinic staff to facilitate the surrogate screening and cycling processes, including but not limited to scheduling clinical and psychological evaluation appointments for surrogates, managing pharmacy requests, following up on appointment outcomes, setting up monitoring at local clinics, and arranging for transportation and/or accommodations as needed on behalf of surrogates.
• Monitor the status of surrogates and intended parents to identify potential issues that require attention and, when necessary and/or appropriate, take action to address recognized areas of concern.
• Connect with attorneys on case management to keep them updated on case matters, and to ensure timely and effective responses to legal issues.
• Communicate regularly with intended parents and surrogates throughout the screening, cycling, pregnancy, and post-birth phases of the surrogacy journey.
• Accompany surrogates during match meetings, assist in answering questions as needed.
• Coordinate financial-related matters for each case, and coordinate the flow of surrogate expense reimbursements and client invoicing with the Escrow Account holders.
• Facilitate with the IP coordinator for match meetings between intended parents and surrogate candidates.
• Report on the status of assigned cases at weekly team meetings, or as requested, and input and maintain information on cases in the electronic databases.
• Participate in regular staff meetings, staff training programs, agency development meetings, conferences, and other business-related events.
• Accept responsibility for supporting the development of positive team relationships and ongoing team-building efforts.
• Other duties as assigned.

Desired Skills and Experience:

Experience:

• Minimum Educational Experience Required: High school or equivalent
• Experience working with persons in crisis or in an environment where appropriate and timely responses to urgent matters or situations are often required
• Experience in reproductive health matters and fertility is required (2 years)
• At a minimum, a long-term interest in this area and familiarity with the issues involved.

Knowledge, Skills, and Abilities:

• Exceptional communication skills, including written, verbal, and listening.
• Ease and professionalism when communicating with medical and legal professionals and a diverse client population
• High-level organizational skills (e.g., strong and detailed documentation skills) with an ability to monitor caseload and maintain electronic case records efficiently
• Ability to critically assess and problem-solve situations, including awareness of potential questions, conflicts, and consequences
• Ability to establish authority and set appropriate boundaries and expectations (i.e., capacity to balance simultaneously friendliness and professionalism, or offer compassion while maintaining professional detachment)
• Ability to work independently, prioritize workload, and analyze data
• Ability to travel overnight as needed, locally or out-of-state*
• Ability to legally operate a motor vehicle and provide own transportation
• Proficiency in MS Word and Excel

Preferred Qualities:

• Confidence, and assertiveness when needed
• A strong sense of and respect for confidentiality concerning clients
• Self-starter; self-educator
• Flexibility with regards to work schedule
• Enjoys/prefers working in a team-building environment

Applicants:

Please provide the following documents in support of your candidacy for this position:

• Cover letter and resume when applying for this position, indicating clearly how your educational background and professional experience relate to this position, paying particular attention to the Knowledge, Skills, and Abilities required
• Names, email addresses, and contact telephone numbers for three professional references, and their relationship to you (e.g., former employer, colleague, supervisor, etc.)
• Writing sample, limited to no more than three to five pages in length, and if possible, relevant to this position

Job Type: Full-time

Pay: $48,000.00 - $62,000.00 per year

Benefits:

• Paid time off

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Surrogacy Case Management: 2 years (Required)

Language:

• Spanish (Preferred)

Work Location: Hybrid remote in Corona, CA 92879