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Form of workJob Description
COMMUNITY HEALTH ADVOCATE II
FCHIP PROGRAM-BILINGUAL SPANISH
Classification: Non-Exempt | Full-time | Hourly. May occasionally work outside of BWPCs normal operating hours.
Department: Community Education
Reports To: Community Health Advocate III Supervisor
Compensation: $25.50-$28.50 per hour
Travel Requirements: Local travel as required
Supervisory Responsibilities: None. Individual Contributor
ORGANIZATIONAL BACKGROUND
BWPC is a research-driven social enterprise founded to make equitable policies and programs more effective. BLACK Wellness and Prosperity Center promotes Belonging, Love, Affinity, Community, and Kinship through culturally congruent system improvements across the prenatal to postnatal continuum of care to advance improved outcomes in maternal health and wellbeing for Black women/persons and their families. BWPC upholds racism as a root cause of adverse maternal child health experiences for Black women and babies, particularly, the negative impacts of Anti-Black Racism throughout the life course.
BWPC CREDO
BWPC is fact based and centered on trust & equity. If you have a question, ASK. Please do not make assumptions. If you have a concern, SHARE IT. Please do not spread gossip--in the community or within the team. There are no BWPC "cliques." We are ONE. BWPC encourages and promotes deep transformative thinking.
BWPC POWER-SHARING FRAMEWORK
Generate recommendations for process improvements whenever appropriate
Participate in developing best practices, sharing resources, and ongoing trainings
Ensure that all materials created are consistent with BWPC mission, vision, and values
Participate in the design of new programmatic initiatives
Apply the BWPC Credo
POSITION SUMMARY
The Community Health Advocate II works with the FCHIP Program and serves as a liaison between the community and healthcare, social services, and public health systems. This role contributes to the strategic expansion of our organization and works closely with internal and external stakeholders with primary focus on intense case coordination and management using the 21 approved HOPE pathways to reduce health disparities.
DAY-TO-DAY RESPONSIBILIES
- Build trust with social services clients and patients to understand health needs and concerns
- Use case coordination software and EHR to manage and maintain client case notes ensuring adherence to charting conventions, accuracy and confidentiality
Identifies and addresses individual concerns and provides appropriate next steps-continuously opens pathways, provides tools, education, and referrals based on individualized needs of clients
Provide constant and consistent follow-up communication with all clients using various modes of communications, including chat, video, phone, text, and email to ensure resources and services are being received and that no additional resources and services are needed; appropriately documents all communications
Assist clients with navigating healthcare systems, including scheduling appointments and transportation and other needs; may attend appointments with clients as appropriate
Conducts home visitations as needed/appropriate
Schedules monthly 1:1 visits with clients, or as needed to maintain progress on pathways
Advocate for community health needs and collaborate with local organizations, healthcare providers, and government agencies to address health disparities
Identifies opportunities for referrals and resource linkages
Receives training and provides outreach and client/patient education across multiple health topics based on community need
Works collaboratively with team members to implement all components of outreach and education, including but not limited to planning, event set-up and take down, tabling, canvassing, and assembling materials
Understand and respect diverse cultural norms and tailor health education and interventions to specific community needs
Operates computer and smartphone to access e-mail, communications software, electronic calendars, and other basic office support software
Performs other duties as assigned
JOB DIMENSIONS
Work Standards: Maintains regular attendance and punctuality
Technology: Ability to learn new software and work with multiple software systems simultaneously
Collaboration: Ability to work independently and/or as a team with ability to constructively take direction and guidance from team leads and administration
Excellent Communication Skills: Ability to develop rapport and maintain professional conduct with community members from diverse backgrounds
Flexibility: Ability to be flexible, available, accountable, responsible, reliable, adapt to change, work in a fast-paced and demanding environment, and work some evenings, weekends, and non-traditional hours as needed to meet community needs
Comprehension/analysis: Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to read and comprehend medical terminology, instructions, correspondence, and memos. Ability to analyze, organize, document, and communicate the specific needs of each unique targeted population
Humility: Ability to interact in a non-judgmental manner with culturally diverse populations and persons experiencing a wide range of social conditions
Trustworthiness/Integrity: Ability to at all times use discretion, maintain confidentiality, protect Protected Health Information (PHI), not disclose Personal Identifiable Information (PII), and exhibit ethical conduct
Stress Tolerance:Ability to administer self-care and have an awareness of when personal wellness needs to be acknowledged and addressed
EDUCATION
Education: Bachelors degree or equivalent education and experience
REQUIRED QUALIFICATIONS AND WORK EXPERIENCE
Must have ability to manage a minimum of 30 cases and requires a minimum of one weekly communication and one monthly visit per client
Two years case coordination and Case Management experience
Must speak fluently in Spanish with the ability to appropriately translate health words, phrases, and topics simultaneously
Knowledge of and strong commitment to community outreach, health education, advocacy, linkage to care, social services, public health and decreasing health disparities
Experience conducting telephone-based or in-person health assessments and screenings, motivational interviewing, data collection and data entry
Proficient in Microsoft Office Suite and related business software
Must have consistent reliable transportation
Some weekend and evening availability required
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle, or feel objects, tools or controls. The employee is frequently required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate. The emotional environment will include hearing, seeing, and discussion of racism, mortality, health disparities, and maternal child health inequities. May be exposed to infectious diseases and hazardous materials common to community clinic settings.
Requires frequent oral and written communication with internal and external stakeholders, vendors, and partners, the ability to enter data and written communications in electronic format in a timely manner using various software.
May be required to work at other locations within the community. Ability to consistently reach the worksite, meetings, and events on time and prepared to work.
WORK METHODS
In-person
Reports to: Community Health Advocate III Supervisor
COMPENSATION AND PAY SCALE
Non-Exempt, Full-time, Hourly. Pay grade II. Range $25.50-$28.50 based on skills and experience.
EQUAL OPPORTUNITY STATEMENT
Black Wellness & Prosperity Center is an equal opportunity employer, drug free workplace, and complies with ADA regulations as applicable and shall not unlawfully discriminate against any employee or applicant for employment because of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, military status or veteran status pursuant to all applicable State of California and Federal statutes and regulation. BWPC does not discriminate against applicants or employees because of their reproductive health decision making.
