University of Pittsburgh Physicians is hiring a full time Surgery Scheduler to support the Division of Pediatric Ophthalmology, Strabismus, and Adult Motility at UPMC Children's Hospital of Pittsburgh. This Division is comprised of 3 clinic locations and one administrative space, all working as a team to provide the highest level of care to patients and families through clinical expertise, research initiatives, and strong administrative support.
This position will work Monday through Friday 8am to 4:30pm (1 day work from home)
Purpose:
Coordinate and schedule patients for in-patient and outpatient surgical procedures. Assist the surgeon and the administrator in promoting, developing and monitoring all aspects of operations.
Responsibilities:
- Work directly with department to troubleshoot procedural and operations issues.
- Coordinate and monitor patient follow-up through the Refract Tracker and EPIC.
- Prepare and forward all necessary admission reservations/requisitions, including demographics and insurance information to hospitals.
- Coordinate cases and communicates with hospital personnel to obtain approval for hospital admissions.
- Discuss and coordinate financial arrangements prior to surgery including the collection of pre-payments.
- Ensure that informed consents are signed.
- Provide patients with pre and postoperative instruction according to service specific guidelines.
- Coordinate patient education seminars and schedules physicians accordingly.
- Collect data for research study.
- Schedule pre-screening exams, diagnostic testing, post-operative appointments and surgical cases for all patients.
- Ensure all billing and insurance information is current and accurate.
- Complete special projects as assigned.
- Act as liaison between patient and referring physicians.
- Obtain pre-certification and/or referral prior to the date of the procedure.
- Coordinate and track internal and external marketing efforts.
- Attend and schedule department meetings.
- Answer and respond to all incoming telephone inquiries regarding surgery and provides educational material, both verbally and through printed materials.
- High school diploma or equivalent required.
- Completion of a medical assisting program or 2-4 years experience in a medical field.
- Proficiency in medical terminology preferred.
- General knowledge of computer software and practice management databases is essential.
- Knowledge of the Epic practice management programs preferred.
- Strong organization, time management and interpersonal skills.
- Tact and diplomacy are necessary in dealing with physicians, patients and their families and other employees.
- Ability to deal compassionately and professionally with patients is essential.
- Work independently and possess sound decision-making skills.
- Knowledge of insurance regulations, specifically Medicare, BC/BS, managed care plans and workers compensation carriers regarding scheduling and approval of surgical procedures.
- Ability to prioritize work demands.
- Ability to consistently maintain confidentiality with regards to all job assignments and related information.
- Access to medications is limited to the distribution of the medication to the nurse
Licensure, Certifications, and Clearances: - Act 31 Child Abuse Reporting with renewal
- Act 33 with renewal
- Act 34 with renewal
- Act 73 FBI Clearance with renewal
UPMC is an Equal Opportunity Employer/Disability/Veteran
UPMC has a Center for Engagement and Inclusion that is charged with executing leading-edge and next-generation diversity strategies to advance the organization's diversity management capability and its national presence as a diversity leader. This includes having Employee Resource Groups, such as PRIDE Health or UPMC ENABLED (Empowering Abilities and Leveraging Differences) Network, which support the implementation of our diversity strategy.UPMC has a Center for Engagement and Inclusion that is charged with executing leading-edge and next-generation diversity strategies to advance the organization's diversity management capability and its national presence as a diversity leader. This includes having Employee Resource Groups, such as PRIDE Health or UPMC ENABLED (Empowering Abilities and Leveraging Differences) Network, which support the implementation of our diversity strategy.