Surgery Scheduler I

Philadelphia Hand to Shoulder is looking for a Surgery Schedulerto work at our King of Prussia, PA corporate office!

At Philadelphia Hand to Shoulder, we are dedicated to taking care of you so you can take care of business! Our robust benefits package includes the following:

• Competitive Health & Welfare Benefits
• Monthly $43 stipend to use toward ancillary benefits
• HSA with qualifying HDHP plans with company match
• 401k plan after 6 months of service with company match (Part-time employees included)
• Employee Assistance Program that is available 24/7 to provide support
• Employee Appreciation Days
• Employee Wellness Events

ESSENTIAL FUNCTIONS

• Schedules office and hospital based medical procedures for patients utilizing the appropriate scheduling code s.
• Interfaces with the appropriate staff to ensure a cohesive working relationship in providing patient care.
• Enters notes and/or special instructions for scheduling in the EMR system and updates system as needed.
• Scribes voicemails and returns appropriate calls in a timely manner as needed.
• Calls patients to schedule surgery within 48 hours of the order being signed and schedules all pre-op and post-op
  appointments for the patient.
• Tracks and obtains medical clearances and pre-surgical testing for scheduled surgeries/procedures.
• Provides ongoing communication with patients regarding pre-certification, authorization, financial counseling, and
  scheduling process.
• Confirms patient’s insurance provider and either obtains prior authorization or communicates need for prior authorization to appropriate parties needed.
• Completes accurate documentation of informed consent with patient for surgery/procedure and collects patients’ financial
  responsibility in person or via telephone.
• Communicates clinical instructions needed for surgery/procedure, including but not limited to information regarding
  testing, time of patients scheduled arrival and other relevant details.
• Reviews discharge instructions with patients and ensures proper follow-up appointments are scheduled as needed.
• Updates patient information in the practice management system and EMR.
• Ensures canceled appointments and related ancillary appointments are canceled and communicated to all stakeholders.
• Assists with other office duties as needed, including but not limited to checking patients in/out, registering patients,
  preparing charts, answering phones, scheduling appointments, and completing disability and workers compensation forms.
• Follows all practice/site specific protocols pertaining to this job description.
• Other duties as assigned.
  

EDUCATION

• High school diploma/GED or equivalent working knowledge experience preferred.

EXPERIENCE

• Minimum of one – two (2) years of medical office scheduling or administration experience in a hospital or similar
  environment. Requires knowledge of insurance rules and regulations, coding and medical terminology, and computer
  scheduling systems. Allscripts Pro Suite or another Electronic Medical Records experience highly preferred.

REQUIREMENTS

• Must be able to communicate effectively with physicians, staff members, patients, and the public and be capable of
  establishing good working relationships with both internal and external stakeholders.

KNOWLEDGE

• Knowledge of scheduling policies and procedures.
• Knowledge of insurance plans.
• Knowledge of computer systems.
• Knowledge of safety requirements within the department.

SKILLS

• Skill in customer service and patient care.
• Skill in maintaining professional relationships with patients, family members and the public.
• Skill in establishing good working relationships with both internal and external customers.

ABILITIES

• Ability to maintain patient confidentiality.
• Ability to communicate clearly to patients, family members and staff.
• Ability to obtain patient history and medical history.
• Ability to work on multiple projects and prioritize tasks