Surgery Scheduler

With a legacy that spans over 150 years, Bon Secours is a network that is dedicated to providing excellent care through exceptional people. At every level, everyone on our teams have embraced the call to provide compassionate care. Here, you can work with others who share common values, and use your skills to help extend care to all of our communities.

Primary Function/General Purpose of Position

• Utilizing a variety of resources, coordinates the scheduling of surgical cases in ambulatory surgery, main OR, endoscopy, related ancillary and diagnostic services, preoperative tests, and patient appointments.
• Assists with prior authorization for scheduled procedures.
• Communicates scheduling information with providers, clinic staff, and patients.
• Shares information with appropriate personnel to ensure the smooth processing of patients through the surgical pathway.
• Provides front-office support duties including, but not limited to, obtaining referrals and pre-certifications, collecting co-pays and missing patient data, scheduling appointments, and coding fee slips.
• Communicates and models mission and values of Bon Secours Medical Group.

Employment Qualifications

• Requires a high school/general education diploma, a combination of education and/or experience that is reflective of competency in physiology of disease, medical terminology and surgical procedures and equipment.
• Requires 2-4 years of experience scheduling surgical procedures or front office clinic clerical work in the healthcare setting or in a related medical field.
• Requires the knowledge necessary to use multiple software systems within Bon Secours.
• Requires demonstrated intermediate computer knowledge and the ability to utilize software applications such as Microsoft Excel, Microsoft Word and Internet Explorer, and additional software programs as implemented .
• Must be able to handle a fast-paced environment in a confident, professional manner.
• Ability to listen compassionately demonstrating effective problem-solving and critical-thinking techniques.

Essential Job Functions

• Obtains appropriate patient data to ensue procedures are scheduled accurately and to facilitate smooth patient registration and insurance verification process.
• Coordinates the scheduling of surgical cases, related ancillary and diagnostic services, preoperative tests and appointments.
• Gathers pertinent information from physicians’ offices , surgical specialty coordinators, and other ancillary departments and vendors to accurately schedule surgeries with consideration for surgical case time, instrument and equipment conflict resolution ,and other required resources. Notifies surgical scheduling/surgical unit of any special equipment needs and requests.
• Serves as primary customer relation for system with all surgeon offices, specialty nurse managers and surgical specialty coordinators, notifying them of surgical case scheduling changes, class attendees and daily case confirmations.
• Proactively reviews and monitor daily OR schedule for conflicts, early request and special room needs -moving cases if needed to ensure smooth flow of cases. Communicates with surgical units to confirm surgical cases and verify order of surgical cases for the following day. Alerts scheduling supervisor or OR Manager of potential problems.
• Maintain current doctor preference cards/procedure codes for over 15000 procedure and requires advanced knowledge of current procedural terminology to ensure correct procedure being scheduled.
• Promotes teamwork through attendance in weekly team huddles and monthly staff meetings.
• Participates in quarterly luncheons with MD practices in effort to enhance the relationship with MD and their staff.
• Enters data timely into the journal and ensuring charges for each surgical procedure are processed daily.
• Working with the OR manager, recommends policies and procedure changes as they relate to customer satisfaction and quality improvement.
• Demonstrates the knowledge and skills necessary to provide customer service appropriate to all the age groups of patients served by Bon Secours.
• Orients new scheduling coordinators as required.
• Performs related clerical duties such as filing case confirmations and audit sheets.

Other Job Functions

• Other duties as assigned.

Working Conditions

• Normal office environment where there are few discomforts due to dust, dirt, noise, and the like. May rarely be involved in situations where patients react utilizing physical force. Visiting throughout the hospital for a significant majority of the workday.
• The individual preforming this job may reasonably anticipate coming into contact with human blood and other potentially infectious materials. Individuals in these positions are required to exercise universal precautions, use personal protective equipment and devises, and learn the policies concerning infection control.

Many of our opportunities reward* your hard work with:
Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more

• Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com