Support Technician Ii

Overview

Why GM Financial?

 

GM Financial is the wholly owned captive finance subsidiary of General Motors and is headquartered in Fort Worth, U.S. We are a global provider of auto finance solutions, with operations in North America, South America and the Asia Pacific region. Through our long-standing relationships with auto dealers, we offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses. 

 

At GM Financial, our team members define and shape our culture - an environment that welcomes new ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work - we thrive. Our Purpose: We pioneer the innovations that move and connect people to what matters

Responsibilities

About the Role:

 

The Support Technician II provides second level support for hardware and software, including the installation, configuration and maintenance of desktops, laptops, tablets and peripherals used in the day-to-day operations of the business segments supported. Support Technician II's are expected to continually expand their knowledge on current and emerging technologies, and will conduct extensive research into long term tasks and resolutions. The Support Technician II will be responsible for the delegation and follow up of assigned projects. They will act as a trainer and mentor for Support Technician I's in processes, policies, and daily tasks. They will communicate between technical IT staff, business management and vendors while building positive relationships. The Support Technician II will also interact with end users, through direct or remote assistance, or field site visits to provide customer-oriented technical support.

• Maintain workstation and A\V technologies Conduct hardware preparation and setup for end users
• Follow IT Asset Management procedures for the tracking, transporting, receiving, and disposing of company technology assets
• Maintain and validate Asset Management Reports
• Maintain asset management reports
• Investigate and resolve issues with hardware, software (purchased and proprietary), the network ad antivirus environment functionality
• Coordinate and transport equipment deliveries (eg equipment, supplies, etc) for the purpose of providing materials at the job site, bringing equipment in for repairs or preparing for disposal
• Create and manage assigned projects to ensure completion in a timely manner
• Contribute to the Service Now Knowledge Base
• Test hardware and software for future upgrades
• Adhere to and communicate IT Service management policies and procedures
• Provide direction and guidance to peers

Qualifications

What makes you a dream candidate?

• Ability to correct PC related problems in a timely manner
• In-depth knowledge of PC hardware and software
• Must have a broad understanding of enterprise computer hardware/software and corporate information systems
• Strong knowledge of operating systems, applications and associated hardware (eg, Windows Desktop OSs, Windows Server OSs, OS/, UNIX/Linux)
• Understanding of network monitoring concepts (eg, TCP/IP, Subnetting, Routing, DHCP, DNS, Active Directory, etc)
• Ability to accept change and to adapt to shifting organizational challenges and priorities
• Ability to analyze problems, correlate data from multiple sources and communicate pertinent information to the appropriate support teams
• Ability to evaluate problems and issues quickly, and to make recommendations for courses of action
• Ability to manage multiple tasks at one time while remaining cool under pressure
• Ability to prioritize tasks and ensure their completion in a timely manner
• Excellent analytical and troubleshooting skills
• Strong interpersonal, verbal and written skills

Experience

• 2-4 years related experience in enterprise technical support and/or training; equivalent combination of education and experience required
• Experience with remote desktop management technologies (eg SCCM, imaging, RDP, etc) required
• Experience with creating and using Microsoft PowerShell scripts preferred
• Experience with Mac and iOS preferred
• High School Diploma or equivalent required
• Bachelor's Degree in related field or equivalent work or military experience preferred
• Job related certification (A+, Net+, MSP, ITIL, HP, HDI, ITIL, etc) preferred
• A valid state driver's license required

What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.Our Culture: Our team members define and shape our culture - an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work - we thrive.Compensation: Competitive pay and bonus eligibility

Employment Type: FULL_TIME