Deskside Support Technician

Job Summary:
We are looking for an experienced Deskside Support Technician to provide technical assistance, troubleshooting, and maintenance for our end user computing environment, both in the office and on the shop floor of our manufacturing facility. The ideal candidate must have strong problem- solving skills, good user communication abilities, and have a solid technical background to be successful in this role.
Responsibilities:

• Installing, configuring, and troubleshooting desktop operating systems and application software
• Performing system backups and data recovery operations.
• Maintaining inventory records of all hardware, software, and other IT equipment in the organization s network environment.
• Assisting in the setup of new user accounts and providing basic orientation to new users on the usage of computer systems and related software applications.
• Maintaining an up-to-date knowledge of IT support tools, technologies, services, and procedures within the organization s network environment.
• Responding promptly to customer inquiries regarding computer system problems or service requests through phone calls or service tickets.
• Knowledge of ServiceNow ticketing system and associated workflows.
• Ability to troubleshoot and resolve technical issues using ServiceNow tools.
• Familiarity with ServiceNow customization and configuration options.

Qualifications - External
Basic Qualifications:

• High School Diploma or GED degree from an accredited institution.
• Minimum 2 years prior experience in Information Technology.
• Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of Hire.

Preferred Qualifications:

• Bachelor s degree in Computer Science
• 2 years experience in IT Operating Systems, collaboration tools, and network topologies.
• 2 years experience with IT Support Chains.
• Knowledgeable in the location s standards, conventions, procedures and technical environment.
• Strong human relation skills and be able to interact with internal and external customers, other support groups, BU or location manufacturing management, and GIS management.
• Possess effective verbal and written communication skills.
• Thorough knowledge of MS Windows and Office 365
• Support Teams application
• Support printing and peripherals
• Understanding of Active Directory and basic account administration