Support Technician

JOB DESCRIPTION:

TxDOT requires the services of [1] Field Service Technician hereafter referred to as Worker, who meets the general qualification of Support Technician 2 and the specifications outlined in this document.

The worker will have an excellent understanding of computers (both hardware and software) and a demonstrated willingness to learn and apply new technology. Performs installation, repair, and preventative maintenance of personal computers (PC) and related systems. Troubleshoots and resolves software and hardware failures. Identifies network problems when they relate to personal (desktop or laptop) computers. Provides technical support, training, process creation and leading various project efforts, and is an exceptional local leader and mentor to junior Technicians.

The workers' responsibilities and skills must include:

WORKER SKILLS AND QUALIFICATIONS (Required)

Minimum (Required): insert specific minimum skills for this Contract Position)

Years

Skills/Experience

Experience providing “white-glove” executive level support (4 Years)

Experience providing end-user support (5 Years)

Experience in supporting personal computer hardware and routine software installation (5 Years)

Experience troubleshooting IT hardware and peripherals in a enterprise environment (5 Years)

Experience supporting Microsoft Productivity tools such as Office 365 and MS Teams (5 Years)

Experience supporting video tele-conferencing solutions such as Cisco Webex (4 Years)

Preferred (Optional): insert specific preferred skills for this Contract Position)

Years

Skills/Experience

Experience creating technical knowledge articles (5 Years)

Experience utilizing ServiceNow in a support environment (4 Years)

Working in a multi-vendor environment for support operations (5 Years)

TERM OF SERVICE (Required): 12 mo. @ 2080 hrs.

Note: Working overtime may be expected in order to meet tight deadlines.

WORK HOURS AND LOCATION

· 8 a.m. to 5 pm, unless otherwise documented by location.

· Location: Laredo, TX

· Candidate may be required to work evenings or weekends to meet business needs and deadlines.

· Working remotely is a privilege and currently allowable within TxDOT policies. Any changes to the remote permissions will be coordinated between TxDOT, the resource vendor and resource.

· Resource is required to be ONSITE FULLTIME (5) Days a week at locations within the designated district/region.

Job Types: Full-time, Contract

Salary: $30.00 - $35.00 per hour

Benefits:

• Dental insurance
• Health insurance

Schedule:

• 8 hour shift

Work Location: In person