Support Specialist

Position Title: Support Specialist

Department: Operations

Status: Full-Time

FLSA Status: Exempt

Why Liberty Tax?

Since 1997, we've excelled as a leading franchisor, aiding countless Americans in refund maximization. Our customers are looking for someone they can trust, a price they can afford, and to either owe less in taxes or get their most significant refund.

Believe in our mission! The Liberty Tax's mission is to be trusted locally and respected nationally as the best choice for professional tax services. In keeping with that mission, we are an organization built on keeping it R.E.A.L- Relational, Excellent, Accountable, and Local.

Our Core values are commitment to community impact, diversity, and employee development, which has contributed to its reputation in the tax preparation industry.

Our Culture

• Celebrations, recognitions, and volunteer opportunities
• Diversity & Inclusion
• Opportunities for career advancement within the company
• Awesome perks, including a fun business-casual environment.
• Training and mentoring programs
• We serve to make a positive difference in the community to build positive and established relationships and create a healthy and fun work environment.

Liberty Tax Service is in a time of exponential growth. We are looking for a candidate that can support this growth and contribute to the Operations team through experience, innovation and strong leadership. This position works with both Franchisees and many other corporate departments and plays an integral role in the success of our franchise organization.

Position Responsibilities/Duties/Functions/Tasks

1. Performance Management of assigned Franchisees for compliance with day-to-day operations, as well as compliance with all company policies.

2. Managing day-to-day operations.

3. Optimizing operational processes and procedures for maximum efficiency while maintaining quality standards.

4. Initiating and driving territory purchases, buybacks, swaps, and transfers.

5. Constant communication and development of all direct reports and assigned franchisees.

6. Monitor operational workflows and all customer opportunities.

7. Tracking and reporting on operational performance.

8. Must be able to communicate effectively with franchisees with a wide array of personalities and backgrounds.

9. Must be self-motivated, detail oriented, have good interpersonal skills, and adaptable to change.

10. Possess strong problem solving and analytical skills.

11. Demonstrate an ability to initiate, plan, prioritize and organize multiple projects while meeting deadlines.

12. Possess an advanced knowledge of Microsoft Office (Word, Excel, PowerPoint).

Position Qualifications

1. Bachelor’s degree in Business Administration or equivalent experience

2. Excellent oral and written communication skills and experience interacting with individual at all levels

3. Self-motivated and ability to work both independently and within a team

Physical Demands and Work Environment

1. Position requires working at a desk at the corporate office for periods of time up to eight hours

2. 10% travel required.

Our Benefits

• United Healthcare: Medical, Dental, Vision, HSA, FSA, and Voluntary life/ AD&D, 401(K) with company match.
• Paid vacation, holidays, sick days, volunteer paid time, and two floating holidays.
• 100% employer-paid short-term disability and childbirth-related leave.
• Tuition Reimbursement:
• Tax Prep Benefit: Access the same tax preparation services as our clients at no direct cost to you!
• Additional Benefits: Employee Assistance Program, three free Therapy and Pet insurance
• Employee exclusive discounts on electronics, appliances, fitness membership, groceries, hotels, concerts, car rentals and more

Physical Demands and Work Environment

• Position requires working at a desk at the corporate office for periods of time up to eight hours
• Position may require lifting to 20lbs
• Travel up to 10%

Employee Acknowledgement

This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions. While this list is intended to be an accurate reflection of the current job, Liberty Tax Service reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, workload, or technological developments).

Liberty Tax Service is an equal opportunity employer.

Job Type: Full-time

Pay: Up to $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance
• Work from home

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person