Support Services Trainer

Our Organization:

Welcome to Arkos Health! We are a value-based healthcare company providing solutions for payors and providers by combining unique technology with in-home, virtual, and in-clinical care for patients. Backed by a robust technology platform, innovative software, and a light human touch, Arkos Health is committed to delivering advanced and accessible community-based services allowing our clients to live healthier, more independent lives. How do we do this? Arkos serves health plans and provider organizations by managing their highest-risk and highest-cost populations. Our goal is to be the most valued partner to health plans, service providers, and the community we collectively serve.

How You'll Make a Difference:

Arkos Health is seeking a Support Services Trainer. The Support Services Trainer will create and deliver training programs to provide necessary knowledge and skills to facilitate member engagement. The role will teach new concepts and provide ongoing training. The Support Services Trainer will evaluate needs, assess outcomes, report opportunities to management, and execute other duties as assigned. The Support Service Trainer's goal is to ensure that Arkos Health’s engagement center teams are well-equipped to support members through timely, high-quality, and efficient care coordination and customer service. The Support Services Trainer is an essential part of Arkos team.

Please note: Must reside and be fully authorized to work in the US.

**We are seeking remote applicants, preferably in Arizona, Texas, New Mexico, Nevada, or any state except California, Colorado, New Jersey, New York, Oregon, Massachusetts and Washington.

Essential Duties and Responsibilities:

• Collaborate with management team to establish training objectives
• Assess current knowledge, skill level, and learning styles of team
• Design training curriculum to meet needs for in-person and remote settings
• Present training curriculum and associated materials
• Develop training schedule for continuing education and improvement
• Evaluate outcome of training to measure individual progress
• Report findings to management team for individual coaching
• Work independently utilizing company-provided systems and peripherals
• Ensure compliance with Arkos Health and HIPAA guidelines for all training materials
• Occasional travel may be required
• Other training related tasks as assigned

Qualifications and Skills:

• High school diploma or GED required, some college or medical certification preferred
• Previous training experience required; remote training experience preferred
• Previous call center and customer service experience preferred
• Knowledge of medical terminology and member care preferred
• Bilingual (Spanish-speaking) is preferred
• Strong technical skills with Microsoft products, especially PowerPoint and Excel.

Benefits:

• Employer-paid Medical premiums at no cost to you
• Employer-paid Dental premiums at no cost to you
• Employer-paid Vision premiums at no cost to you
• Employer-paid Short-Term Disability premiums at no cost to you
• Employer-paid Life Insurance premiums at no cost to you
• Employer matching 401(k)
• 15 days annual combined sick/vacation and 9 days of holiday during your first year
• Your Birthday off!



Must complete our Culture Index Survey. Take the assessment at https://go.cultureindex.com/s/bg3VS0H2kF. This is not a pass/fail test and does not measure intelligence.


Arkos Health EEO Statement:

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.


Arkos Health is a drug-free workplace. All job applicants selected for employment are required to submit to a pre-employment drug test and background check.




Arkos Health participates in E-Verify to confirm eligibility to work in the United States. To view the details on this program, visit our career page at Careers - Arkos Health