Support Project Coordinator For Northwest Center Services At Amazon

Description
The Northwest Center @ Amazon team operates in a fast-paced and demanding corporate environment where we provide professional 5-star customer service across several program divisions. The Support Project Coordinator will be working in partnership with the Pacific Program Management (PPM) Team to provide support for the North America Move, Launch, and Workplace Manager programs. A successful candidate with have the ability to work independent from NWC leadership as well as clearly communicate with vendor partners and project stakeholders when required. This role requires exceptional customer service, teamwork, time management, and attention to detail in order to ensure client satisfaction. This role will work closely with the Lead Program Manager and will fall within the PPM Customer Experience team.
Schedule: Monday - Friday between 7:30AM - 6PM. Must be able to work a flexible schedule during hours of operation for weekdays and some availability over the weekend as needed.
Hourly Rate Range: $30.17 per hour Full Range: $30.17 - $38.02 per hourLocation: Seattle (South Lake Union, Queen Anne, Sodo), Bellevue and Redmond
What we can offer:

• Competitive and affordable Medical (including hearing & hardware coverage!), Dental, Vision, Disability, and Life insurance
• 17 Accrued Paid Time Off Days Annually
• Additional 11 Annual Floating Holidays, Parental Leave, and Paid Compassion Leave
• Retirement 401(K) with a company match
• Employment Assistance Program (EAP) including six free therapy sessions per year
• Physical Wellness Reimbursement Program - $25 per month
• Student Loan Contribution Program - $50 per month
• Northwest Center is proud to offer its staff an income Protection Benefit to those potentially affected by COVID-19

Check out the entire list of benefits Northwest Center has to offer: http://www.nwcbenefits.com/ ** Please submit your resume with your applications. Cover letters preferred **
Key Responsibilities/Essential Functions

• Serve as the initial point of contact for and help facilitate the coordination of customer submitted individual move requests.
• Monitor FM:systems inbox que to assign Move, Launch, and Workplace Manager (WPM) projects across the account.
• Manage customer-facing inbox, directing questions to the appropriate party for resolution or responding to customer inquiries as needed.
• Support the assignment and related data management of Agile Locker requests.
• Support Regional Teams with Project move:ID creation template.
• Provide project file support to regional teams.
• Provide administrative support for the North America Move, Launch, and WPM programs.
• Power BI reporting and distribution per the regional Associate Director and Program Leads.
• Support vendor Account Operations to align on the North America crate rental report.
• Support vendor leadership with agenda and note taking during regional team meetings.
• Maintain and update program dashboards.
• Provide measurable and timely response to customer and vendor inquires, work requests, and concerns.
• Responsible for supporting project files and close out documents.
• Update site matrix with new information from audits and completed projects.
• Assist vendor partners with program initiatives, process and procedure updates.
• Model professionalism and company values.
• Responsible for reporting distribution on the following items (but not limited too):
  • Consolidating and verifying notes with stakeholders
  • JLL & Seneca in flight review & update
  • Power BI reporting and distribution
  • Regional team meeting notes
• Responsible for other duties as assigned.

Needed Experience/EducationEducation

• High School Diploma or GED required.
• Associate or Bachelor's degree preferred.

Experience

• Minimum 2-year customer service, real estate/facilities, or administrative support experience.
• Advanced knowledge with Microsoft Windows, Excel, Adobe and Outlook e-mail
• Working in a creative team environment.

Demonstrable Skills

• Excellent customer service skills and the ability to multi-task in a fast-paced environment.
• Ability to write concise correspondence and effectively communicate verbally and electronically with all levels of management, employees, vendor partners, event organizers and visitors.
• Strong attention to detail and a focus on execution.
• Able to manage a high degree of complexity and to distill information
• Project Management skills and ability to lead multiple high-profile projects of varying timelines simultaneously across a distributed set of stakeholders without direct ownership of resources.
• Work independently and in teams pending on project assignment.
• Ability to understand, interpret and follow Northwest Center (NWC) and Amazon policies and procedures.
• Effective time management.
• Flexible and able to work in fast-moving environment
• Strong conflict resolution and problem solving skills.

Working Conditions & Physical Demands

• Must be able to frequently carry and lift a backpack containing a laptop and other supplies, up to 50 pounds.
• May need to carry supplies to other buildings.
• Comfortability working in an open, unassigned workspace is required.
• Ability to work at a computer for long periods (up to 8 hours per workday).
• It is a combination of desk and actively visiting several Amazon buildings so the ability to move consistently within a 1.5 radius is required.
• Ability to travel independently to various worksites in the Puget Sound region.
• Ability to read, write, communicate, and comprehend the English language.
• Ability to see both distance and details at close range, within a few feet of the observer (with or without corrective lenses).
• Ability to identify and understand the speech of another person (with or without a personal auditory hearing device).
• Ability to work flexible hours including nights and weekends
• This is a dog friendly environment with over 1000 dogs on campus. Individuals with dog allergies or those who do not particularly care for dogs may not be the best fit.

Northwest Center is committed to offering reasonable accommodations to applicants with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at [email protected].
At Northwest Center, we do not just accept diversity and inclusion - we celebrate it, support it, live it, and flourish in it to benefit our employees, the community, and our clientele. We believe that our strength lies within our diversity and the forward motion towards a day when people of all abilities can learn and work together.
We believe that curiosity and critical thinking are essential to the dialogue and improving decision-making, planning, resource allocation, and how we treat others. Our goal is to create and implement more equitable practices, policies, and culture. To be equitable means to value and respect individuals from all cultural backgrounds, genders, races, identities, and abilities. Northwest Center is proud to be an equal opportunity employer, including disability and veterans' status.