Support Engineer I

PAR West, a subsidiary of Quanta Services, Inc. (NYSE: PWR), is an industry leader in all aspects of outside infrastructure, electrical, gas, and telecom construction. Our reputation as solution providers has been consistently applied across all our service offerings. Our innovative and forward-thinking teams bring decades of experience to every project.

 

We offer a full range of construction services and solutions for substations, overhead and underground distribution and transmission lines, maintenance, startup, associated communications, energized services, emergency storm restoration and assessment, and engineer, procure and construct (EPC) services.

The Support Engineer will use knowledge and specialized skills to implement technical solutions, and provide high quality support for computer hardware, operating systems, enterprise applications, and internally developed software, as well as provide testing for our internally developed software. The Support Engineer will determine when it is appropriate to deviate from a standard practice to accomplish a desired result, as well as troubleshoot and solve straightforward problems that do not have defined SOPs.

• Interact with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions
• Performs computer deployment duties including unboxing, imaging, staging, software installation, data migration, printer/drive mapping, television configuration, asset and peripheral setup with post-install troubleshooting and support, shipping assets to end users
• Provide support for mobile devices / tablets, in person, over the phone, email, or Mobile Device Management platform (MS InTune)
• Provide technical support for various office systems locally/remote: copiers, printers, plotters, scanners, desk phones, phone systems, conferencing equipment
• Monitor, prioritize, and escalate unresolved help tickets in queue or as assigned
• Logging time and work
• Process new hire, term, and move requests, creating the appropriate work items within the ticketing system
• High level of proficiency with Microsoft Windows 10+ is required
• SCCM experience preferred
• PowerShell experience preferred
• Impeccable Customer Service
• All other duties as assigned

• Proficient computer skills (Microsoft Office products, i.e. Word, Excel, Outlook, PowerPoint, SharePoint, Visio, Project, Teams. Windows troubleshooting, understanding of basic networking concepts, software installation, hardware troubleshooting, and basic security principles)
• Familiarity with Microsoft Active Directory and Microsoft Exchange
• Familiarity with ManageEngine, Jira, or ServiceNow a plus
• Ability to explain complex IT concepts in simple terms
• Proven ability to work successfully with limited supervision
• Impeccable end user verbal and written communication
• Ability to maintain a calm and professional demeanor in emails and calls
• Excellent written and verbal communication skills
• Discipline to ethically handle private data, including financial data for certain companies
• Able to communicate effectively and work in a team setting
• Attendance and schedule adherence are requirements of this position

The anticipated compensation for this position is USD $26.00/Hr. - depending on experience and qualifications.

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, national origin or ancestry, sex (including gender, pregnancy, sexual orientation, and/or gender identity), age, disability, genetic information, veteran status, and/or any other basis protected by applicable federal, state or local law.

 

We are an Equal Opportunity Employer, including disability and protected veteran status.