AddressDescription
The Support Center Associate (SCA) role supports local Tradesmen offices by handling certain administrative functions on their behalf. The SCA role is integral to the company’s relationships with both clients and craft professionals, as well as internal employees. You will provide solutions to the offices that you support including handling incoming calls, portions of the payroll and invoicing process, client profile management, general customer service, and other initiatives. In addition, you would be part of a team that embraces game-changing challenges, has fun, and is a part of our winning culture.
Founded in 1992 and owned by Blackstone, Tradesmen International is leading the industry for proven skilled craftsmen and labor consulting services, emphasizing Safety , Productivity , and Craftsmanship. Our industry leading operations and service are a direct result of our dynamic, driven, and team-based culture.
Job Requirements: Prior administrative assistant, receptionist and/or call center experience preferred.
Employee Support – Develop relationships and assist employees with questions, profile and paperwork updates, and by creating a world-class employee experience.
Client Support – Ensure positive client experience through high quality service and communication. Ensure accurate and complete record keeping of the client profile including necessary documentation, paperwork, and certifications.
Field Office Support – Create a positive client experience for our offices, drive communication through updates, reporting, and check-ins on results.
Key Performance Objectives and Job Requirements:
Passion for creating exceptional client and employee experiences.
Meet departmental KPI’s and objectives.
Strong communication skills; both written and verbal.
Exceptional work-ethic, personal drive, and passion for fast-paced, variable work environment.
Good computer skills are necessary, with experience in standard office programs such as Word and Excel
About Tradesmen International, LLC
Tradesmen International is recognized across North America as the construction industry's premier source for high-caliber skilled tradespeople. We have more than 150 office locations and are proud to employ a team of over 10,000 office, service, and craft professionals. We are looking for a demonstrated leader who can work collaboratively to support the company’s continued growth. This position is located at the Corporate Headquarters in Macedonia, OH, which is a suburb of Cleveland.
Our company is full of success stories where our people embrace game-changing challenges and are rewarded with excellent advancement opportunities. We have a fun and winning culture.
Tradesmen International is an equal opportunity employer that embraces diversity of backgrounds, perspectives, experience, and skills. We offer a collaborative, innovative, achievement focused culture with unique opportunities for growth in a global company and we evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Tradesmen is rapidly growing and was purchased by Blackstone Private Equity in February 2017.
About The Blackstone Group
The Blackstone Group is a leading global alternative asset manager and provider of financial advisory services. It is one of the largest independent alternative asset managers in the world. Its alternative asset management businesses include the management of corporate private equity funds, real estate opportunity funds, funds of hedge funds, mezzanine funds, senior debt funds, proprietary hedge funds and closed-end mutual funds.
Total Rewards Benefits include competitive salary with annual incentive opportunity. Benefits include 401k, vacation and holidays, medical, dental, vision, short term disability and voluntary supplemental life insurance.
Recruiter Name
Leah Taccone
Location
US-OH-Macedonia
Posted Date1 day ago(1/31/2024 3:44 PM)
Req ID2024-345013
CategorySales and Sales Related - Sales Representative, Services
Job BoardIN
LocationUS-OH-Macedonia
Employment TypeRegular Part-Time
