DIRECTOR OF OPERATIONS & SUPPORT SERVICES

JOB SUMMARY
This position is responsible for the planning, organization and management OF OPERATIONS and SUPPORT SERVICES at the business unit. The Director of Operations and Support Services will provide strategic and operational leadership to designated departments, clinical and non-clinical, and work in conjunction with various ancillary and support departments to ensure a seamless communication and workflow processes.
MINIMUM QUALIFICATIONS

• Master's Degree
• Field of study: Healthcare Administration, Business Administration, Nursing or other related field
• Years of experience: 5-8 years in healthcare leadership

DESIRED ATTRIBUTES

• Excellent communication skills both verbal and written
• Knowledge and experience in healthcare operations
• Strong critical thinking, analytical skills, and project coordination experience

INFORMATION SECURITY
Maintains confidentiality of log-on password(s) and security of other authentication devices (e.g.key fobs, proximity devices, etc.)
Ensures privacy and security of information entrusted to their care.
Uses company business assets and information resources for management-approved purposes only.
Adheres to all information privacy and security policies, procedures, standards, and guidelines. Promptly reports information security incidents to the OhioHealth Information Security Officer.
RESPONSIBILITIES AND DUTIES
Operations - 50%

• Plans, organizes, leads and directs all aspects OF OPERATIONS in departments within Director's scope.
• Works with department leaders on budget development, revenue generation and expense control to assure financial objectives are met.
• Ensures optimization of departmental operations to include staffing models, regulatory compliance and outcomes tracking.
• Builds working relationships with leaders of SUPPORT SERVICES located in the business unit as well as system leadership to ensure goals and needs of the business unit are met.
• Participated in setting and supporting business unit strategic plans. Develops departmental goals that support business unit goals and growth strategies.
• Develops direct report leaders and associates for future personal and departmental growth.
• Supports a positive culture and encourages engagement through building trust, respect and empowerment of leaders and associates.

Service Excellence - 30%

• Promotes and drives service excellence in responsible departments and shared services departments in the business unit.
• Monitors service activity to meet the needs of customers i.e., patients, medical staff, and other partnering departments.

Project Management - 20%

• Oversees the strategic execution of service line and routine capital projects.
• Leads coordination of project work within the business unit. Oversees project activities including project planning, scope/definition, resource management and cross-functional coordination. Drives project progress, status reporting, meeting facilitation, communication, issue resolution scheduling and budget tracking.
• Partners with cross-functional teams to gather and prioritize projects that drive throughput and efficiency.
• Influence decision making across multiple leadership levels to gain cross-functional alignment to achieve on-time execution for projects.

AGE SPECIFIC COMPETENCIES
Knowledge and applicaiton of growth and development principles.
Utilization of effective communication strategies.
Implementation of specific technical factors.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.
The noise in the work environment is usually quiet.
Compensation is competitive and based on experience.

Location: Southeastern Ohio Regional Medical Center · ADMINISTRATION
Schedule: Full Time, Dayshift

Job Type: Full-time

Pay: From $89,000.00 per year

Work Location: In person