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Job Description:
SUPPORT CENTER ANALYST
First contact for IS Department support. Answer calls, triage problems with the goal of first call resolution, document tickets, send to 2nd level teams if needed. Notify leadership of potential major incidents. Update and maintain ticketing system and Knowledge base.
Mandatory Qualifications:
Associates degree in IT systems.
Preferred Qualifications:
IT service desk experience; C+ or A+ training, ITL training.
Physical Requirements:
Strong stable home internet connection, quiet, secluded workspace.
Network access and/or applications needed:
Windows, Epic, Giva, O365, All IS supported applications.
Position Urgency:
Normal
Shifts:
Days 7:30am-4:30pm Monday-Friday
State License Details:
Not Needed
Minimum Years of Experience:
Less than 1 year
Minimum Guaranteed Hours:
No Guarantee
Specialty Type:
Information Technology
Sub Specialty:
Systems Admin/Analyst
Bilingual:
No
EMR Used:
EPIC
Holiday Coverage Required:
Yes
SUPPORT CENTER ANALYST
First contact for IS Department support. Answer calls, triage problems with the goal of first call resolution, document tickets, send to 2nd level teams if needed. Notify leadership of potential major incidents. Update and maintain ticketing system and Knowledge base.
Mandatory Qualifications:
Associates degree in IT systems.
Preferred Qualifications:
IT service desk experience; C+ or A+ training, ITL training.
Physical Requirements:
Strong stable home internet connection, quiet, secluded workspace.
Network access and/or applications needed:
Windows, Epic, Giva, O365, All IS supported applications.
Position Urgency:
Normal
Shifts:
Days 7:30am-4:30pm Monday-Friday
State License Details:
Not Needed
Minimum Years of Experience:
Less than 1 year
Minimum Guaranteed Hours:
No Guarantee
Specialty Type:
Information Technology
Sub Specialty:
Systems Admin/Analyst
Bilingual:
No
EMR Used:
EPIC
Holiday Coverage Required:
Yes
