Support Analyst

Control Systems Software LLC is an agribusiness software provider whose mission is to build and support a customer-driven information system that delivers value. We are customer-owned by some of the most progressive agricultural cooperatives operating in over 400 locations throughout Iowa, Illinois, Nebraska,

Colorado, Missouri, Mississippi, and Indiana. Our product CONTROL® is a fully integrated graphical system with components designed to work together to provide a complete solution for commercial agribusiness operations.

We are currently seeking an additional customer Support Analyst to provide application support and training to our customers. Duties of the customer Support Analyst include:

• Receiving, troubleshooting, and resolving questions and calls from our customers in a timely and professional manner which will include manipulating customer data.
• Documenting customer support communication in our tracking software for future reference.
• Identifying and recommending application and workflow improvements.
• Testing new and existing software programs to improve accuracy and reliability.
• Communicating with our programming team to explain software errors and recommend changes.
• Training customers and internal staff on new programming releases.

The ideal applicant will have a working knowledge of the agricultural cooperative industry, experience using and/or supporting agribusiness software, the ability to troubleshoot and conduct research in a wide range of computing issues, strong written and verbal communication skills, a passion to provide exceptional customer service, and strong attention to detail.

Responsibilities may require occasional evening and weekend phone support and answering and resolving customer issues.

Job Type: Full-time

Pay: $44,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Customer service: 3 years (Required)
• Software troubleshooting: 4 years (Required)
• QA: 4 years (Required)
• Agricultural: 2 years (Preferred)

Work Location: In person