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Form of workJob Description
Requirements
This hybrid position has weekly on-site days scheduled at our downtown Des Moines, Iowa campus
The IT Business Analyst role includes Tier 2 Production Support
The IT Business Analyst has experience working as an analyst on medium to large initiatives. When working independently on projects, is expected to collect and document quality business and technical requirements from internal customers and business partners. The IT Business Analyst is responsible for contributing to decisions and communicating requirements to business partners and software development teams. Comfortable working independently to research and help develop required or sought after features and/or functionality for various systems or applications.
Responsibilities:
- Respond to and resolve issues from internal staff in a timely and efficient manner.
- Provide technical support for software and systems including troubleshooting, diagnosing, and resolving technical issues.
- Elicit requirements around user requests, enhancements, and bug requests.
- Document all support activities in IT ticketing system including: nature of the issue, steps taken, final resolution.
- Collaborate with other IT team members to escalate complex issues and ensure timely resolution.
- Conduct regular system maintenance tasks to ensure the optimal performance and security of IT systems.
- Assist in the development and maintenance of IT documentation, including user guides, knowledge base articles, an standard operating procedures.
- Proactively identify recurring issues and propose long-term solutions to prevent future occurrences.
- Provide end-user training and support for various software applications and tools.
- Stay informed about the latest technology trends and updates to provide proactive support and recommendations to improve overall IT infrastructure.
- Perform other job-related duties and special projects as required.
Requirements
Job Requirements/Minimum Qualifications:
Education: Bachelors Degree or equivalent work experience in Business, Computer Science, MIS, or BCIS
Experience: 1-2 years experience with IT, business analysis, Agile and Waterfall delivery methodologies, project management, and solution delivery. is preferred
Required Knowledge, Skills, and Abilities:
- Must be able to commit to Ruan's value statement by acting with integrity in everything we do.
- Must be able to meet behavioral expectations and perform in alignment with our guiding principles: safety, people, customer, performance, and continuous improvement.
- Individual must be able to demonstrate solid analytical and problem-solving abilities. Requires ability to create and maintain business rules, user stories, and process/data flows to clearly communicate business and technical requirements. Experience with helping manage, prioritize, and grooming a backlog of user stories and epics. Demonstrate the ability to facilitate ceremonies, meetings, and requirements sessions with stakeholders from IT and The Business to concisely document high-quality requirements. Must have a solid technical background and ability to communicate with all roles within IT and The Business. Must have experience with facilitation and relationship building; solid written and oral communication skills, and the ability to effectively communicate ideas to others. Individual has experience working with Agile and/or Waterfall methodologies. Individual has good presentation skills and should be able to communicate analytical and process information to non-technical staff. Job requires individual to produce quality documentation of business and technical requirements. Has ability to deliver quality results under time constraints and accomplish duties with little supervision and direction required.
Benefits:
Ruan provides benefits which include: Medical, Dental, Vision, Disability, Life, as well as 401K and Paid Time Off.
