Systems Support Analyst

Provides functional support to users of the LCS HRIS System. Collaborates with IT staff on related issues. This position reports to the IT Systems Manager and works closely with HRIS System end users and other IT staff. 

Experience is Everything;

At LCS, experience is everything. We provide you the opportunity to use your talents in a progressive, growing organization that makes a positive difference in the lives of the seniors we serve. If you are seeking an organization that gives back, you'll love working here. Our principles and hospitality promises define our company culture. LCS employees can be found participating in volunteer activities, getting involved in our committees or collaborating with team members in our innovative work space. You'll find several opportunities to grow as a professional, serve the community, and enhance the lives of the seniors.

The Role:

• Provides end user support to users of HRIS system specially around Absence Management, Benefits, Security, Recruiting and other HR functions. 
• Utilizes a time/resolution tracking system to document support time and resolution of issues.
• Analyzes the support needed by the users, works with the end users to resolve and if needed escalates to a senior team member if further troubleshooting is needed.
• Works with other technical support team members when needed to resolve complex issues.
• Understand and provide best practices to the end users to ensure efficient use of the systems.
• Responsible for basic system configuration for new functionality or user needs
• Assists with updating and maintaining HRIS System manuals and end user documentation used for training.
• Prepares program specifications and participates in the design, development and testing of the systems.
• Monitoring of data integrations in and out of the systems.
• Assist in loading data into the systems.
• Coordinates installation of new functionality added to system with end users.
• Tests system configuration to validate functionality, identify possible areas for improvement. 
• Works with vendors to resolve basic issues
• Assists in projects as needed 
• Assists with implementation of communities onto the HRIS and Payroll System.
• Reviews and validates design documents, working with users to resolve questions.
• Works closely with the HR & Payroll System support team to resolve issues and recommend enhancements.

Experience:

• Oracle HCM Cloud experience preferred but not required.
• HR/Absence Management/Benefit/Recruiting experience preferred.
• Two year degree in accounting/finance, human resources, information systems, or a related field and minimum two years of related experience. 
• Related experience may substitute for a degree on a year for year basis.

Knowledge & Experience:

• Strong organizational, presentation and customer service skills required.
• Ability to read and understand technical design documents.
• Requires excellent computer skills 
• Effective problem solving, analytical and time management skills
• Ability to maintain high level of confidentiality of sensitive information.
• Ability to take initiatives in tasks showing good judgment in routine decisions.
• Ability to maintain a professional manner in a fast paced environment.

Why LCS?

Industry leader. The Nation's third-largest senior living operator, ranked number one in customer satisfaction among senior living communities.

Inclusive and collaborative culture. We're dedicated to diversity, equity, and inclusion and have an engaged Diversity and Inclusion Council focused on creating awareness and educating employees on inclusivity. In addition, LCS creates a collaborative culture that provides an exceptional experience for every employee.

Top Workplace USA: LCS has earned the 2021 Top Workplaces USA award and is recognized for our strong company culture and engaged workforce. In addition, LCS earned ten culture excellence awards in areas such as DE&I practices, top managers, professional development and clued-in leaders, to name a few.

Top Workplace Iowa: LCS employees truly believe we are an employer choice. This recognition, for 4 years running, is in large part due to the culture of excellence that our employees help deliver every single day.

Competitive pay, great benefits and vacation time.  We are an equal opportunity employer with benefits including medical, dental, life insurance, disability, 401(k) with company match and paid parental leave.

Charity and community involvement. We are recognized as a national team for the Alzheimer's Association and consistently a top contributor to United Way. We also support our employee's individual community contributions and provide opportunities to get involved at our corporate locations and in our communities.

Outstanding advancement opportunities. LCS is growing and we think you should too. Our company growth allows for internal growth opportunities across all of our business lines.

Ongoing career development. Onsite education opportunities, education assistance, and continuing education credits allow LCS employees to keep their knowledge of current industry changes relevant.

LCS creates living experiences that enhance the lives of seniors. You'll see this commitment in our people. They're talented, dedicated professionals who truly care about residents, with each conducting his or her work with integrity, honesty and transparency according to the principles of LCS. We strive to help every community succeed-strengthening available resources, establishing proven practices that lead to long-term growth and creating lasting value for those living in, working for and affiliated with the community. Check us out on our website: www.lcsnet.com

Travel Frequency: 0-10%

Job Level: B

Estimated Salary Range: $59,000 - $70,000

The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and other relevant factors.

A POST-OFFER BACKGROUND CHECK, INCLUDING REFERENCES, IS REQUIRED

LCS IS AN EQUAL OPPORTUNITY EMPLOYER