Supply Chain Manager – Logistics Service Providers

HOW MIGHT YOU DEFY IMAGINATION?

You’ve worked hard to become the professional you are today and are now ready to take the next step in your career. How will you put your skills, experience and passion to work toward your goals? At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies, reaching over 10 million patients worldwide. Come do your best work alongside other innovative, driven professionals in this meaningful role.

Supply Chain Manager – Logistics Service Providers

Live

What you will do

Let’s do this! Let’s change the world! In this vital role you will oversee the operations and governance of third-Party Logistic Service Providers (LSP) that support and advance distribution operations at Amgen. You will also be accountable for all aspects of Trade Distribution and Logistics in support of key commercial objectives including third-party logistics (3PL) oversight, DSCSA & serialization, business continuity planning, reverse logistics compliance (including recall & reconciliation), and US state licensing.

This Manager ensures regulatory compliance for area of responsibility, and that all work is completed per cGMP, OSHA and all Amgen policies and regulations. Integral to this role will be the responsibility of reinforcing processes and relationships with Logistic Service Providers, Transportation Service Providers Amgen sites.

Primary Responsibilities:

• Facilitating resolution of quality issues within the 3PL warehouses (e.g. damage, packaging list errors, temperature excursions).
• Investigate and resolve all shipment exceptions, including incomplete shipments and quantity discrepancies.
• Identify 3PL and Specialty Pharmacy requirements needed to support best go to market strategy.
• Lead/participate cross-functional work streams as required with 3PL, accounting, corporate systems, marketing, master data, pricing and contracting, quality, sales, sales operations, Supply Chain, technical operations, and trade relations.
• Lead and monitor integration of SAP and 3PL systems; prepare and present 3PL monthly dashboards, scorecards, KPIs and metrics sufficient to measure performance.
• Run and support of state licensing requirements, as necessary.
• Ongoing project management focused on continuous process improvement.
• Ownership of serialization activities to ensure DSCSA compliance.
• Ensure timely and accurate inclusion of product information in drug compendia and downstream information systems including key EHR platforms.
• Provide and communicate inventory status updates and support advanced transactions requiring research and intra-department coordination and/or approvals.
• Provide overall support to Trade Relations Department (e.g. trouble-shooting, work priorities and assists with formulating corrective actions), to ensure the timely effective completion of tasks and alignment to company goals and objectives.
• Support field activities by ensuring optimal product distribution and contractual performance of the 3PL (e.g. in the market disruption communication and support).

Primary objectives:

• Ensure current Good Manufacturing Practices (cGMP) and Safety compliance.
• Utilizes project management skills to support Logistic Service Provider (LSP) integration and continuous operations.
• Understand and implement Operations Excellence activities to improve business processes.
• Collaborate with the LSP to ensure adherence to service levels, identifying performance improvement opportunities in alignment with the Operations READ framework (reliability, efficiency, agility, differentiation).
• Conduct quarterly business reviews with the LSP/3PL.
• Lead/participate in business decisions impacting US commercial and distribution operations.
• Ensure compliance with required training for staff supporting Amgen business.
• Leads overview of LSP/3PL business with input from US Market and/or Louisville Distribution Center team.
• Prepare for and support regulatory inspections and audits.
• Lead the development and revision of SOPs.
• Interact with the FDA and other governmental inspection agencies.
• Provide leadership, guidance, mentorship, and training to staff and partner groups.

Win

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The agile professional we seek is a dynamic team-player with these qualifications.

Basic Qualifications:

• High school diploma / GED and 10 years of Supply Chain experience OR
• Associate’s degree and 8 years of Supply Chain experience OR
• Bachelor’s degree and 4 years of Supply Chain experience OR
• Master’s degree and 2 years of Supply Chain experience OR
• Doctorate degree

Preferred Qualifications:

• Experience managing and/or operating 3rd party Logistics Service Providers.
• Ability to liaise/communicate optimally and easily with cross-functional teams and different cultures (excellent written and verbal communication skills).
• Experience with ERP/WMS (preferably SAP).
• Manage quality records related to LSP Operations (i.e., inventory, compliance, distribution, QMS).
• Understanding of industry requirements (GMP, GDP).
• Demonstrated success in Operational Excellence and major organizational change initiatives.
• Understand and incorporate risk management strategy into overall Supply Chain strategy for delivery of product.
• Self-leadership and motivation.
• Strategic mindset.
• Serves as a role model for Amgen Values.

Thrive

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for our teammates’ professional and personal growth and well-being.

The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.

Amgen offers a Total Rewards Plan comprising health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities including:

• Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans and bi-annual company-wide shutdowns
• Flexible work models, including remote work arrangements, where possible

Apply now

for a career that defies imagination

Objects in your future are closer than they appear. Join us.

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Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.