The LLVAHCS strives to provide the highest quality primary, secondary and tertiary health care to its beneficiaries through a compassionate, innovative health care system, excellent training and education of health care professionals, and effective use of available resources.Qualifications: Basic Requirements:
- United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
- Experience and Education.
- (1) Experience. Six (6) months experience of clerical, office, [customer service], or other [administrative] work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position. OR;
- (2) Education. One (1) year above high school; OR;
- (3) Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.
- Certification. None required.
- (1) Such employees may be reassigned, promoted, or [changed to a lower grade] within the occupation.
- (2) Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed, on a temporary or permanent basis, until they fully meet the basic requirements of the standard.
- (3) If an employee who was converted to [Title] 38 hybrid status under this provision leaves the occupation, the employee loses protected status and must meet the full VA qualification standard requirements in effect at the time of reentry to the occupation.
Foreign Education. To be creditable, education completed outside the U.S. must have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and such education must have been deemed at least equivalent to that gained in conventional U.S. programs.
English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j.
Grade Determinations: In addition to the basic requirements above for employment, the following criteria must be met when determining the grade of candidates:
Experience. One (1) year of experience equivalent to the [GS-7] grade level [Leading or Supervising MSAs or Equivalent Administrative Patient Support Staff in a Non-VA Medical Inpatient, Outpatient, or Interdisciplinary setting].
Demonstrated Knowledge, Skills, and Abilities (KSAs). In addition to the basic and experience above, the candidate must demonstrate the following KSAs:
- Ability to provide the full range of administrative and supervisory duties [to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements].
- Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations.
- Ability to provide briefings, orientations, staff development, and training [in a patient support setting].
- Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs.
- [Advanced knowledge of managing or leading patient support staff in a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment.]
References: VA Handbook 5005, Part II, Appendix G45 - Medical Support Assistant Qualification Standards.
The full performance level of this vacancy is GS-08.
Physical Requirements: The work is primarily sedentary with prolonged periods of sitting. The work requires moderate lifting, carrying, pushing, standing; reaching above shoulder; use of fingers; ability to read without strain; ability to hear the whispered voice with or without hearing aid; emotional & mental stability.Education: IMPORTANT: Experience CANNOT be substituted for Higher Education. Must have preferred experience equivalent to the [GS-7] Grade Level.Employment Type: FULL_TIME