Supervisor

POSITION SUMMARY

Responsible for supporting the store management team by ensuring customer satisfaction, leading and developing Team Members, supervising stock and non-selling functions, and maintaining organizational systems for operational efficiency. The Supervisor must always follow standard operating policies and procedures and act as Manager on Duty in the absence of the Assistant Manager and Store Manager.

ESSENTIAL RESPONSIBILITIES including, but not limited to:

Driving Results

• Coach and demonstrate the WSS 10 Non-Negotiables (Customer Service Focus by, Greeting the Customer, Knowing the Business, Proper Pricing, Having Product Availability, Asset Protection, Ensuring Safety and Maintaining the Exterior of the Store, Cashwrap, and Back Office)
• Ensure proper pricing and displays throughout the store
  • Assist with increasing sales and delivering sales plan
  • Delegate tasks to Team Members and provide follow up
  • Continuously motivate Team Members to meet assigned sales and productivity goals
  • Demonstrate an in-depth knowledge of the merchandise; ensure Team Members are fluent in all aspects of product knowledge
  • Demonstrate sales leadership for Team Members by playing an active role on the sales floor
  • Collaborate with Assistant and Store Manager to identify opportunities to support sales

Delivering Extreme Customer Service

• Ensure customer satisfaction by coaching Team Members to deliver and model the "5 Points of Caring Culture" and "SMILE" service approach
• Effectively handle customer issues; continuously improve overall customer satisfaction
• Maintain a safe environment for our customers and Team Members including but not limited to: implementing ADA compliance, keeping the sales floor free from boxes and trash, partnering with Asset Protection to identify and resolve potentially dangerous situations

Operational Excellence

• Maintain a clean, neat and organized store by directing Team Members to complete tasks on the sales floor, the parking lot and back office
• Monitor and verify incoming/outgoing product
• Ensure cash handling procedures are properly followed including: cash drops, bank deposits and bank runs
• Assist with staffing and scheduling properly to maintain payroll budget
• Respond to occasional calls regarding the store alarm during after hours
  • Assist in educating team on and enforcing all appropriate personnel policies, labor laws and security and safety procedures

Developing World Class Teams

• Assist in training, coaching and developing Team Members

QUALIFICATION REQUIREMENT

To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

QUALIFICATIONS/SKILLS

• Excellent communication skills to connect effectively with customers and co-workers
• Models team values which support our core values and company culture
• Excellent leadership, organizational and time management skills
• Possess a self-starter attitude
• Exhibit proficiency in computer programs used by the Company including but not limited to: Microsoft Office, POS systems, and time keeping systems
• Ability to understand financial reports
• Ability to analyze problems and provide practical solutions
• Ability to stand/walk for approximately 8-10 hours per day
• Proven track record of delivering exceptional customer service
• Available approximately 40 hours per week; able to work flexible hours necessary to manage and support the store effectively, including weekends, inventory nights and holidays as needed
• Available to relocate within a 25-mile radius based upon the needs of the business

EDUCATION AND/OR EXPERIENCE

• High school diploma; some college preferred
• Retail experience preferred
• Internal Candidates:Successful completion of the Supervisor-In-Training Programu

PHYSICAL ABILITIES

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must be able to:

• Bend and twist at the waist, stoop, crouch, crawl, climb, balance, kneel or squat while maneuvering boxes into place as needed
• Stand or walk at least 8 (eight) hours in a given day
• Lift up to 50 lbs. from ground level to above shoulders repeatedly over the course of the shift
• Climb a step stool or ladder
• Communicate effectively in person and on the phone

ABOUT WSS

WSS is the premier footwear retailer in the U.S. doing business in neighborhood-based stores. Consumers trust WSS for the best brands, greatest values and largest selection of athletic, dress, fashion, and casual footwear for the entire family. Our large store format enables us to showcase thousands of styles from top brands like Nike, Jordan, Vans, Converse, Adidas, Puma, Skechers, etc. In addition, WSS carries high quality private brands augmenting the breadth of selection to deliver amazing value to our customers.

Founded in Southern California in 1984 by entrepreneur Eric Alon, all WSS stores feature a unique retail format that displays every style and size. This allows customers to browse on their terms, in a hassle-free environment, engaging the friendly and knowledgeable sales staff when they choose. The success of this business model has allowed WSS to continue its rapid expansion into new markets. WSS currently operates 73 stores throughout California, Nevada, Arizona, and soon in to Texas.

WSS is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.