Address
Form of work HOURS : Monday through Friday 8AM to 5PM
DEPARTMENT : MU DOC Communication Center
SALARY : $4,156.53 - $6,021.60/ Month
ABOUT MU HEALTH CARE :
MU Health Care is a growing academic health system in mid-Missouri comprised of multiple hospitals - including the region's only Level 1 Trauma Center and region's only Children's Hospital - and over 50 specialty clinics located throughout the region.
As an MU Health Care employee, you'll be part of an exceptional team committed to our mission of saving and improving lives. Our core values of inclusion, respect, service, discovery, responsibility and excellence foster a collaborative work environment where you can grow your career.
Learn more about MU Health Care. Learn more about living in Columbia, MO.
BASIC FUNCTION AND RESPONSIBILITY
Responsible for daily operations of the assigned department and for leading staff to fulfill the desired operational, financial, growth and people goals of assigned areas.
CHARACTERISTIC DUTIES
Assist management in monitoring department operations and objectives to ensure the quality of services meets with the standards of the UMHC mission and goals.
Supervise a high performing team(s) by interviewing, selecting, developing, evaluating, coaching and counseling direct reports. Achieve and maintain high patient satisfaction and employee engagement along with individual feedback to identify opportunities for improvement, implement action plans to achieve desired results.
Communicate and collaborate effectively to develop relationships with other hospital departments in order to address concerns and work towards a resolution that offers quality services. Including protocol development and training, and ensuring product meets provider/facility expectations. Networks with other departments to train staff and will collaborate with leaders at other healthcare facilities to implement service,
Assist with the development, administration and achievement of the budget and financial targets, maintain and monitor staffing levels, productivity and throughput. Regular monitoring of financial operations as needed.
Coordinate and direct development of processes and procedures compatible with established policies of UMHC and all accrediting and regulatory governing bodies. Instruct and advise staff on changes in policies, procedures and working conditions. Initiate performance improvement activities for areas of responsibility, engaging staff and physician involvement, and ensuring operational performance that meets best practice standards. Initiate actions for improvement, involving appropriate staff.
Assist in development of new product lines for assigned area including business opportunities, developing and implementing a business plan, and monitoring results.
SUPERVISION RECEIVED
General Su p er v i s i o n received from the Department Manager or assigned designee.
SUPERVISION EXERCISED
Direct supervision provided over assigned staff.REQUIRED QUALIFICATIONS:
Associate degree or an equivalent combination of education and experience from which comparable knowledge, skills, and abilities can be acquired.
Two (2) years of directly related clinical or clerical experience in a health care or service industry.
PREFERRED QUALIFICATIONS
Work experience with supervising staff (knowledge of schedules, payroll, and personnel management) and leading clinical operations related to communications applications in health care or service industry with a focus on positive customer outcomes. Additional license/certification requirements as determined by the hiring department.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met with or without reasonable accommodation. The performance of these physical demands is an essential function of the job. The employee may be required to ambulate, remain in a stationary position and position self to reach and/or move objects above the shoulders and below the knees. The employee may be required to move objects up to 10 lbs.
PERFORMANCE EXPECTATIONS
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job; however, completion of these duties is a measure of successful performance. Employees of this job classification are subject to quarterly performance reviews. Basic function, responsibilities and characteristics duties may change at any time with or without notice.
DEPARTMENT : MU DOC Communication Center
SALARY : $4,156.53 - $6,021.60/ Month
ABOUT MU HEALTH CARE :
MU Health Care is a growing academic health system in mid-Missouri comprised of multiple hospitals - including the region's only Level 1 Trauma Center and region's only Children's Hospital - and over 50 specialty clinics located throughout the region.
As an MU Health Care employee, you'll be part of an exceptional team committed to our mission of saving and improving lives. Our core values of inclusion, respect, service, discovery, responsibility and excellence foster a collaborative work environment where you can grow your career.
Learn more about MU Health Care. Learn more about living in Columbia, MO.
BASIC FUNCTION AND RESPONSIBILITY
Responsible for daily operations of the assigned department and for leading staff to fulfill the desired operational, financial, growth and people goals of assigned areas.
CHARACTERISTIC DUTIES
Assist management in monitoring department operations and objectives to ensure the quality of services meets with the standards of the UMHC mission and goals.
Supervise a high performing team(s) by interviewing, selecting, developing, evaluating, coaching and counseling direct reports. Achieve and maintain high patient satisfaction and employee engagement along with individual feedback to identify opportunities for improvement, implement action plans to achieve desired results.
Communicate and collaborate effectively to develop relationships with other hospital departments in order to address concerns and work towards a resolution that offers quality services. Including protocol development and training, and ensuring product meets provider/facility expectations. Networks with other departments to train staff and will collaborate with leaders at other healthcare facilities to implement service,
Assist with the development, administration and achievement of the budget and financial targets, maintain and monitor staffing levels, productivity and throughput. Regular monitoring of financial operations as needed.
Coordinate and direct development of processes and procedures compatible with established policies of UMHC and all accrediting and regulatory governing bodies. Instruct and advise staff on changes in policies, procedures and working conditions. Initiate performance improvement activities for areas of responsibility, engaging staff and physician involvement, and ensuring operational performance that meets best practice standards. Initiate actions for improvement, involving appropriate staff.
Assist in development of new product lines for assigned area including business opportunities, developing and implementing a business plan, and monitoring results.
SUPERVISION RECEIVED
General Su p er v i s i o n received from the Department Manager or assigned designee.
SUPERVISION EXERCISED
Direct supervision provided over assigned staff.REQUIRED QUALIFICATIONS:
Associate degree or an equivalent combination of education and experience from which comparable knowledge, skills, and abilities can be acquired.
Two (2) years of directly related clinical or clerical experience in a health care or service industry.
PREFERRED QUALIFICATIONS
Work experience with supervising staff (knowledge of schedules, payroll, and personnel management) and leading clinical operations related to communications applications in health care or service industry with a focus on positive customer outcomes. Additional license/certification requirements as determined by the hiring department.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met with or without reasonable accommodation. The performance of these physical demands is an essential function of the job. The employee may be required to ambulate, remain in a stationary position and position self to reach and/or move objects above the shoulders and below the knees. The employee may be required to move objects up to 10 lbs.
PERFORMANCE EXPECTATIONS
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job; however, completion of these duties is a measure of successful performance. Employees of this job classification are subject to quarterly performance reviews. Basic function, responsibilities and characteristics duties may change at any time with or without notice.
