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SalaryNow Brewing – Supervisor of Logistics Services! #tobeapartner
From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.
This job contributes to Starbucks success by providing leadership and support to an amazing group of LSR partners passionately providing customer service support for our retail and licensed store’s product orders and deliveries.
- Supervises partners within assigned team through managing performance and processes for effective customer support
- Conducts performance reviews, interviews, and staffing activities
- Leads incident management tracking, trending, and adherence to established service level agreements
- Resolves service trend issues and complaints
We’d love to hear from people with experience:
- Leading teams and developing partners
- Customer service in a phone center environment
- Use of incident management, problem management and knowledge base software tools
- Process improvement
- Strong organizational, interpersonal, and problem-solving skills
- Project management in a cross-functional environment
- Knowledge of the retail environment
- Ability to communicate clearly and concisely, both orally and in writing
- Customer service orientation
- Knowledge of inventory management
- Knowledge of transportation or logistics
- Knowledge of process development practices
From free coffee to competitive pay, Starbucks is proud to offer a comprehensive compensation and benefits package to our eligible part-time and full-time partners. Benefits include 100% tuition coverage through our Starbucks College Achievement Plan, health coverage with a variety of plans to choose from, and stock & savings programs like our equity reward program, Bean Stock. What’s more, Starbucks offers flexible scheduling and opportunities for paid time off. Visit starbucksbenefits.com for details.
If you live in the greater Seattle area, we offer a flexible workplace that allows for hybrid work. Partners can work remotely up to two days per week.
Join us and inspire with every cup. Apply today!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 206-318-0660 or via email at applicantaccommodation@starbucks.com.
