Supervisor-In Patient Billing

NYU Langone Health is a world-class, patient-centered, integrated academic medical center, known for its excellence in clinical care, research, and education. It comprises more than 200 locations throughout the New York area, including five inpatient locations, a children's hospital, three emergency rooms and a level 1 trauma center. Also part of NYU Langone Health is the Laura and Isaac Perlmutter Cancer Center, a National Cancer Institute designated comprehensive cancer center, and NYU Grossman School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history. At NYU Langone Health, equity, diversity, and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace diversity, inclusion, and individual skills, ideas, and knowledge. For more information, go to nyulangone.org, and interact with us on LinkedIn, Glassdoor, Indeed,Facebook, Twitter, YouTube and Instagram.

Position Summary:
We have an exciting opportunity to join our team as a Supervisor-In Patient Billing.
In this role, the successful candidate is responsible for the direct supervision of applicable Revenue Cycle Operations staff and for ensuring quality outcomes. Duties and responsibilities of the Supervisor include, but are not limited to: (1) personnel management, (2) total account resolution from charge capture, imaging and billing to account follow-up, (3) ensuring optimal customer relations, (4) maximizing cash collection.

Job Responsibilities:

• Utilizes key performance measures for continuous performance improvement efforts and managing daily operations. Performs routine quality monitoring to ensure that data is collected and analyzed regularly as needed to improve performance. Demonstrates good judgment by conducting each aspect of supervision, planning, and program development and oversight in a fair, firm, consistent, and objective manner.
• Delegates responsibilities effectively, providing the necessary support and information for a successful outcome. Maintains an open door policy and is easily accessible and approachable. Ensures an environment for growth and opportunities for staff, provides the knowledge and skills necessary in the performance of their jobs. Communicates verbally and in writing in an effective, clear, concise, and collegial manner.
• Provides orientation, training and continuing education for all staff. Communicates with and counsels line staff about areas of performance that may require development or improvement. Helps them develop plans to accomplish this improvement, and holds them accountable for such improvement. Ensures that the performance of all staff is evaluated in writing at least annually or more often if significant performance problems are identified. Reviews evaluations as written throughout the year with the Assistant Director to identify trends in performance issues. Oversees training of new staff regarding Revenue Cycle Operations policies and procedures. Ensures that all policies and procedures are communicated to and explained clearly to staff.
• Provides leadership through effective communication, feedback and delegation. Ensures that appropriate procedures are defined and utilized to resolve issues raised by internal and external customers. Recognizes and rewards excellent performance and utilizes resources and communication skills to encourage and motivate staff to ongoing performance improvement and excellence. Utilizes the Medical Center disciplinary process as needed, in consultation with Human Resources. Maintains the confidentiality and privacy of patient, physician, and hospital information. Meets with staff of other departments as needed to promote improvements in communication, teamwork, and financial clearance. Communicates issues, initiatives, and trends, and any problems requiring administrative intervention or review, to the Assistant Director of Revenue Cycle Operations. Cooperates and communicates effectively and harmoniously with supervisors, peers, physicians, NYU Langone Medical Center colleagues, patients, families, and the public in a courteous and professional manner.
• Performs other duties as assigned.

Minimum Qualifications:
To qualify you must have a Bachelors Degree with 3-5 years supervisory experience in a hospital setting. Must be able to work independently. Excellent communication and analytic skills. Work closely with Director.

Qualified candidates must be able to effectively communicate with all levels of the organization.
NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.
NYU Langone Health is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.
If you wish to view NYU Langone Health's EEO policies, please click here. Please click here to view the Federal "EEO is the law" poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $62,400.00 - $86,635.05 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here