Supervisor I, Hotline (Sat & Sun 6Am-2:30Pm )

Position Summary:

This part-time position supervises a small team of Hotline Counselors providing call, text and chat support to help seekers, and oversees general day-to-day Hotline operations; provides routine updates to the Hotline Director; and serves as counselor as call volume and staffing levels require. This is a great part-time opportunity for anyone who wants to supplement their income or to have a part-time, remote position.

The hours for this position are Saturday and Sunday from 1:30-10:00 pm (AZ time). This position has supervisory responsibilities to include 2 to 5 non-supervisory direct reports

Essential Functions:

Carries out supervisory responsibilities in accordance with Childhelp’s cultural values and performance principles, company policies and applicable laws. Responsibilities include:

• Actively participating in the interviewing and hiring processes and ensuring successful functional on-boarding of new employees
• Oversees training process for direct reports
• Planning, assigning and directing work for direct reports
• Setting reasonable stretch performance goals, providing constructive, balanced, regular performance feedback, and conducting annual performance appraisals
• Recognizing and rewarding performance excellence
• Communicating and enforcing company policies and programs
• Applying corrective action, addressing complaints and resolving problems in a timely fashion, involving and collaborating with leadership and Human Resources as appropriate

Remains current on all laws, regulations, polices, protocols, and practices surrounding physical, sexual, and emotional abuse, child abuse, neglect, and legal reporting requirements; and applies knowledge to the work in accordance with quality standards:

• Follows protocol and documentation requirements for each Hotline contract
• Runs reports, performs analysis, and reports out trends contributing meaning to the metrics
• Engages in monthly/quarterly/annual audits
• Stays abreast of current laws, rules, best practices through regular engagement self-directed research; subscriptions to regulatory, legal and industry newsletters and briefs; membership to industry associations and attendance at meetings/events; and/or participating in training and other continuing education opportunities.
• Stays abreast of all Hotline referral sources, including the Hotline national resource database through regular monitoring.

• Actively drives continuous improvement by identifying issues, opportunities and effective approaches and interventions for presenting issues; resolves problems escalating to Hotline leadership as needed; and otherwise ensures leadership is current on operational status through regular, consistent daily updates
• Attends staff meetings and completes all required trainings

Provides crisis intervention, referral and resource information, and/or creates action plans for callers who contact the Childhelp National Abuse Hotline. Provides intervention support and resource information related, but not limited to: child abuse, sexual abuse/assault, neglect, family conflict, suicide, domestic violence, youth in conflict, life crisis, addiction and recovery to include:

• Provides Counseling Services
• Provides support and appropriate counseling to help each seeker, including calls and digital services such as texting and live chat
• Provides undivided attention to each help seeker and issue presented
• Ascertains and understands the immediate presenting of help seekers, turning those issues into brief action plans when necessary
• Documentation & Reporting
• Enters all relevant data, accurately and completely into Hotline database in a timely manner
• Reports information to appropriate authorities, when legally bound to do so

Requirements

Education & Experience, Knowledge/Understanding

• Bachelor’s degree in counseling, social work or another related field
• Minimum of two years of work experience providing crisis intervention
• Understanding of the laws and regulations surrounding physical, sexual, and emotional abuse, child abuse, neglect, and legal reporting requirements
• Understanding of the laws and regulations surrounding physical, sexual, and emotional abuse, child abuse, neglect, and legal reporting requirements
• Understanding of the contractual obligations of the Hotline

Preferences

• Current state licensure
• Previous management/supervisory experience
• Master’s degree
• Experience and training in child abuse, treatment of complex trauma, PTSD, forensics, and criminal justice system procedures

Job Type: Part-time

Pay: $18.00 - $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Application Question(s):

• Can you work Sat & Sun 6am-2:30pm AZ hours?

Education:

• Bachelor's (Required)

Ability to Relocate:

• Scottsdale, AZ 85253: Relocate before starting work (Required)

Work Location: Hybrid remote in Scottsdale, AZ 85253