Supervisor Entertainment

Company Description
Each day Universal Studios Hollywood creates unforgettable experiences for our guests from around the world. We bring to life the ultimate Hollywood experience with our real working movie studio and heart-pounding rides, shows and attractions that put you inside some of the world's most popular movies and TV shows. USH offers something for everyone from thrill seekers to movie lovers to family fun for all ages. Our Team Members are passionate individuals who create memorable moments whether it's on the studio lot, or in our conference rooms, theaters, or kitchens. We believe in the talent of our team members. It's our passion and commitment to excellence that drives our business to succeed in everything we do across the park. We believe in a culture of family and fun, here you can make a difference and build your career!
NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.
Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversal's commitment and how we are making an impact.
Job Description
The Supervisor, Entertainment Operations Costumes is responsible for assisting the Entertainment Costume Operations Manager and Assistant Manager with the daily supervisory leadership of the front line employees with a key focus on the daily operation of the Entertainment Costume Department.
1. Essential Accountabilities:

• Contribute to a department culture that promotes a professional, collaborative, inspiring, fun and teamwork-driven work setting for all employees.
• Supervise the daily operations of the Costume Areas; including monitoring staff and ensuring that all standard operating procedures are maintained.
• Coach, monitor and track the hourly staff's work processes. Instruct and monitor costume staff in required daily techniques and procedures.
• Assist with the creation, implementation and management of an on-going Action Plan to improve and maintain employee engagement and Team member satisfaction (TSAT).
• Contribute to tracking and managing labor and non-labor budgets, including reporting variance explanations. Work with Manager and Assistant Manager to recommend budget adjustments based upon operational requirements. Assist Manager and Assistant Manager to plan and develop operating budget (IOP) and capital expenditures for following fiscal year.
• Ensure the operational efficiency and effectiveness of administration, venue/show area and/or elements. Resolve any issues as they arise, and seek opportunities to improve process and procedures collaborating with Manager and Assistant Manager, department stakeholders, employees, etc. as appropriate.
• Provide direction, development and support to Leads and employees. Communicate feedback and address any and all performance issues, providing recognition and/or coaching.
• Understand and actively participate in Environmental, Health and Safety responsibilities by following established USH policy, procedures, training, and employee involvement activities. Includes completion of I&I, housekeeping and/or other safety follow-up documentation as required for department.
• Oversee costume inventories and requests orders as needed.
• Establish and maintain effective relationships with other park department leaders and stakeholders.
• Maintain quality control for all costume pieces.
• Develop and implement programs to improve internal guest and employee satisfaction.
• Assist and supervise with the installation of new entertainment costumes/projects and events, as needed.
• Perform other duties as assigned.

2.Supervise Day to Day Operations of Show/Element:

• Oversee and conduct monthly safety housekeeping venue inspections.
• Order and track inventory of show/element/venue supplies in partnership with stakeholders.
• Track and oversee accumulation of employee discipline/attendance points to validate, investigate, and follow up with appropriate employee partners as required.
• Assist in conducting employee investigations and/or disciplinary actions, ensuring that they are conducted appropriately and timely, in accordance with company policies and procedures.
• Oversee and maintain employee performance logs and report to Manager and Assistant Manager when appropriate elevation/action/discipline is required.
• Track and reconcile all venue and show-related maintenance and repair needs, and report to Manager and Assistant Manager when additional support is required.
• Coordinate and assist on-boarding, Take 2 Training and scheduling plan for new personnel at venue. Arrange schedule and staffing requirements for events outside of standard daily operations (proficiency, training, rehearsals, etc.).
• Investigate and approve/reject daily payroll-related exceptions and clocking revisions (overtime, meal penalty, errors, extenuating circumstances, etc.).
• Coordinate and oversee approval of vacations, leaves of absence, and days off with appropriate employment partners.
• Track labor and non-labor expenses daily by reviewing/reconciling labor and expenditure reports for review by Manager.
• Assist with investigating injuries and incidents as appropriate.
• Track and assist with investigating all relevant guest feedback and ensure recovery is implemented as appropriate.
• Respond as Incident Command for appropriate guest and employee injuries, and serve as first line of guest recovery for show delays and/or cancellations.
• Assist in tracking and relaying performance feedback, coaching and annual evaluations for assigned work group.
• Assist with TSAT committee meetings, initiatives and action plan implementation as directed by Manager and Assistant Manager.

Qualifications

• At least 2 years of costume operations management/team leadership experience; or equivalent combination of education and experience.
• Must be available to work on weekends, holidays and nights as required.
• Able to work outdoors in varying weather conditions and walking/traveling to multiple venues throughout the day.
• Thorough knowledge of MS Excel, Work and PowerPoint.

Desired Characteristics

• Two to four year college degree preferred, or equivalent work experiences
• Costume technical knowledge a plus
• Excellent organizational, verbal and written communication skills
• Demonstrated ability to work with all levels of employees and management, and willingness to give assistance to co-workers in other areas. Strong team player.
• Strong interpersonal and analytical skills.
• Strong time management skills
• Demonstrated ability to work independently under pressure; proactive thinker/self starter
• Ability to multi-task and being flexible is essential.
• Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite.
• This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $23.50-24.50/hour

Additional Information
NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations by emailing AccessibilitySupport@nbcuni.com.