Supervisor Entertainment: Operations Shows

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation. 

Each day Universal Studios Hollywood creates unforgettable experiences for our guests from around the world. We bring to life the ultimate Hollywood experience with our real working movie studio and heart-pounding rides, shows and attractions that put you inside some of the world's most popular movies and TV shows. USH offers something for everyone from thrill seekers to movie lovers to family fun for all ages. Our Team Members are passionate individuals who create memorable moments whether it's on the studio lot, or in our conference rooms, theaters, or kitchens. We believe in the talent of our team members. It's our passion and commitment to excellence that drives our business to succeed in everything we do across the park. We believe in a culture of family and fun, here you can make a difference and build your career! 

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we'll continue to create and deliver content that reflects the current and ever-changing face of the world.  

The Supervisor, Entertainment Operations Showsshall be responsible for ensuring the functionality of all operations related to the day to day execution of the show(s)/element to which they are assigned.  The Supervisor reports to the Manager and Assistant Manager, Entertainment Operations Shows as appropriate to ensure proper facilitation of duties.

Essential Accountabilities:

• Contribute to a department culture that promotes a professional, collaborative, inspiring, fun and teamwork-driven work setting for all employees.
• Supervise the daily operation of a specific show venue and/or area, including supporting staff and process/procedures, and providing necessary direction and/or support for guests, employees and operations. Ensure assigned projects and duties to staff members have ongoing expectations communicated. 
• Assist with the creation, implementation, and management of an on-going Action Plan to improve and maintain employee engagement and satisfaction (TSAT).
• Have knowledge and maintain all show quality across all entertainment products and communicate any concerns or feedback to the appropriate stakeholder(s), including Show Manager and Show Quality Team.
• Contribute to tracking and managing labor and non-labor budgets, including reporting variance explanations.  Work with Manager and Assistant Manager to recommend budget adjustments based upon operational requirements.  Assist Manager and Assistant Manager to plan and develop operating budget (IOP) and capital expenditures for following fiscal year.
• Ensure the operational efficiency and effectiveness of administration, venue/show area and/or elements.  Resolve any issues as they arise and seek opportunities to improve process and procedures collaborating with Manager and Assistant Manager, department stakeholders, employees, etc. as appropriate.
• Provide direction, development, and support to Leads and employees.  Communicate feedback and address any and all performance issues, providing recognition, coaching.
• Contribute to the creation and ongoing maintenance of an annually updated and accurate SOP/GOP available to all employees.  Ensure that all compliance training/requirements (i.e. Floor Warden, AMQD ride survey, etc.) appropriate area/element is developed, updated and completed in accordance with annual plan and deadlines. 
• Understand and actively participate in Environmental, Health and Safety responsibilities by following established USH policy, procedures, training, and employee involvement activities.  Includes completion of I&I, housekeeping and/or other safety follow-up documentation as required for department.
• Establish and maintain effective relationships with other park department leaders and stakeholders.
• Perform other duties as assigned.

Supervise Day to Day Operations of Show/Element:

• Oversee and conduct monthly safety housekeeping venue inspections.
• Order and track weekly inventory of show/element/venue supplies in partnership with Stage Manager or similar employee.
• Track labor and non-labor expenses daily by reviewing/reconciling labor and expenditure reports for review by Manager.
• Track non-labor expenses by reviewing/reconciling weekly expenditure report for review by Show Manager.
• Track and oversee weekly venue schedule to ensure alignment with park hours and projections, departmental requirements, vendors, and department partners (Costumes, Show Control, etc.).
• Track and oversee accumulation of employee discipline points to validate, investigate, and follow up with appropriate employee partners as required.
• Assist in conducting employee investigations and/or disciplinary actions, ensuring that that are conducted appropriately and timely, in accordance with company policies and procedures. 
• Oversee and maintain employee performance logs and report to Manager and Assistant Manager when appropriate elevation/action/discipline is required.
• Track and reconcile all venue and show-related maintenance and repair needs, and report to Manager and Assistant Manager when additional support is required.
• Coordinate and oversee on-boarding, Take 2 Training and scheduling plan for new personnel at venue.  Arrange schedule and staffing requirements for events outside of standard daily operations (proficiency, training, rehearsals, etc.). 
• Coordinate and oversee approval of vacations, leaves of absence, and days off with appropriate employment partners.
• Investigate and approve/reject daily payroll-related exceptions and clocking revisions (overtime, meal penalty, errors, extenuating circumstances, etc.).
• Coordinate and oversee approval of vacations, leaves of absence, and days off with appropriate employment partners.
• Schedule and watch one show per week minimum with Resident Stage Manager.
• Assist with investigating injuries and incidents as appropriate.

Manage Global Venue Functionality:

• Track and assist with investigating all relevant guest feedback and ensure recovery is implemented as appropriate.
• Respond as Incident Command for appropriate guest and employee injuries, and serve as first line of guest recovery for show delays and/or cancellations.
• Assist in tracking and relaying performance feedback, coaching and annual evaluations for direct reports.
• Assist with TSAT committee meetings, initiatives, and action plan implementation as directed by Manager and Assistant Manager.
• Partner with Stage Manager, Dance Captain and/or vendor(s) when applicable to lead communication and next steps for show holds, show cancellations and contingencies.

o Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $25.00- $28.00 per hour 

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

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