Supervisor, End User Support

At Otter Tail Power, our employees help us to serve the communities we support by producing reliable, affordable, and environmentally responsible electricity. The Supervisor, End User Support’s focus is to give strategic guidance in the creation, upkeep, and improvement of the digital workplace setting. The Supervisor will streamline processes, apply best practices, and cultivate a customer-focused culture through direct supervision of the support team.

To achieve that, the Supervisor, End User Support will:

• Direct and develop a team of IT professionals to maintain the IT department’s service level agreements (SLA) with internal customers including technical resolutions, troubleshooting and needs. 
• Manage the incident and problem resolution process, including root cause analysis and preventative measures.
• Collaborate with vendors to resolve escalated technical issues and coordinate hardware and software support services.

Qualifications: 

• We’re seeking candidates with a wide range of skills who are passionate about employee development, and a customer service mindset field while aligning with our values: Integrity, Safety, Community, Resourcefulness, Customer Service and People. Some examples of what we’re looking for include:
• Experience developing employees’ career skills and paths and leading a time while ensuring work is executed properly is desirable.
• Strong interpersonal and communication skills in order to facilitate collaboration between varied teams. 
• Flexibility and adaptability to shift priorities and resources to meet varying End User and departmental needs and goals.
• A bachelor's degree in Information Technology, Computer Science or related field is preferred; or equivalent work experience.

Offering: 
We believe employment is a partnership and we expect excellence from our talented employees. To support our employees and help them thrive in their career experience and goals, we offer:

• Competitive wage & benefit package.
• Employee Stock Ownership options
• Retirement Savings Fund with employer match
• Health insurance plan options
• Training – our average employee spends hours in training and development each year! This includes safety – one of our 5 values and key to our success – technical, compliance and developmental training. 
• Career development is critical to our long-term success. Otter Tail Power employees have opportunities to participate in various leadership development programs, gain access to an a la carte online leadership course catalog, receive mentorship from current leaders and more!
• Access to mental health support from the experts at SupportLinc EAP.

We’ll accept applications through April 11, 2024.
Click Apply Now to be considered.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.