Supervisor - Customer Billing

Benefits :

• Competitive Compensation
  
• Medical, Dental, and Vision insurance
  
• 401(k) Retirement Savings Plan with substantial company match
  
• Life and Travel Insurance
  
• Tuition Assistance
  
• Paid Holidays and Vacation
  
• Wellness Reimbursement Program
  

What is a Supervisor - Customer Billing?
The Supervisor of Customer Billing oversees their designated classified and contractor workforce and promotes the highest level of customer service and customer satisfaction by assuring the timely and accurate creation of bills. The Customer Billing team is responsible for the accurate billing of customers. Through the Customer Information System (CIS), Customer Billing also tracks the transactions of meters. Team members work closely with many areas of the company including Customer Service, Cost & Rate, and Information Technology.
What does a Supervisor - Customer Billing do?

• Plans, schedules, coordinates, supervises, and directs activities, safety, and functions of employees in the Customer Billing group
  
• Collaborates with and develops good working relationships with internal stakeholder departments to maintain high levels of customer service and billing accuracy
  
• Oversees billing exceptions created and allocates exceptions to classified workforce to be remedied
  
• Allocates defect testing to classified workforce
  
• Responsible for receiving and allocating customer complaints to be investigated and responded to in a timely manner
  
• Assures the correct completion of all required reports to State and Federal authorities.
  
• Assists with the ongoing operation of the retail access program, including both customer and marketer aspects
  
• Monitors and controls budget allowances for payroll, materials and supplies and purchases.
  
• Supports storm/emergency restoration efforts
  

What does it take to be a Supervisor- Customer Billing?
Required:

• Associates degree in Finance, Business, Accounting or a related field and at least 2 years of related work experience. In lieu of an Associates degree, a High School Diploma or equivalent and at least five years of related experience
  
• Proficiency and experience with Microsoft Office Suite (e.g. Word, Excel, PowerPoint) and the ability to learn new computer software programs quickly
  
• Strong analytical skills, including ability to proficiently perform data analysis to assess issues and drive business resolutions
  
• Must demonstrate a high level of enthusiasm and willingness to learn, promote a strong work ethic, and be committed to a positive customer service approach
  
• Ability to work in a deadline-oriented, fast paced environment
  
• Strong organizational skills and the ability to multitask
  
• Excellent written and verbal communication skills to satisfy customer inquiries, concerns, and requests
  
• Strong documentation skills
  
• Must be willing to respond to requests to work outside of normal work hours
  
• Valid driver's license
  

Preferred:

• Bachelor's degree in Finance, Business, Accounting or a related field
  
• Supervisory experience and/or experience with Customer Billing
  
• SAP ISU operational business experience or experience with SAP Financial/Billing Systems
  
• Experience in the regulated Utility industry
  

Applications will be accepted until January 18, 2024 .
Pay Range: $96,600 - $144,900
Please go to https://www.cenhud.com/employment . Click the "Search Career Opportunities" button. Follow the directions to submit an application and upload your resume for the desired position.
Applications sent via e-mail and US Mail will not be accepted. No phone calls or agencies, please. All replies will be held in strict confidence.
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status. Central Hudson Gas & Electric Corporation takes affirmative action in support of its policy to employ and advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities.
VEVRAA FEDERAL CONTRACTOR
Look to Central Hudson for an environment that fosters teamwork, safety awareness and impeccable customer service. We are committed to educational development, employee satisfaction and a diverse workforce. We also have a strong belief in and long history of promoting from within. Our employees enjoy numerous opportunities for transition and growth throughout their careers.
We offer a comprehensive benefits package including competitive compensation, health benefits, 401K plan with substantial company match, tuition assistance, wellness reimbursement, life insurance, and paid holidays and vacation.