Supervisor Collections

Hudson Valley Credit Union is currently recruiting for the position of Supervisor Collections. Primary Function: directly supervise, coach, and develop Collections staff in the daily activities of the Collections Department in order to achieve organizational and department goals. Monitor the daily activities of the Collectors to support Credit Union key financial metrics and core values.

• Monitor daily collection efforts through queue reviews and side-by-side coaching. Provide daily feedback to employees on collection efforts. Model during daily interactions by setting the example, outlining clear and attainable expectations and closely monitoring key performance metrics of direct reports. Oversee the ongoing status of collection queues.
  
• Track employee performance by monitoring and evaluating results of collection queues and key collector metrics. Deliver results to Collectors during monthly one on one meetings and annual performance appraisal.
  
• Provide high level resource support to direct reports by maintaining a complete understanding of HVCU collection processes, policies and procedures. Handle member escalations to ensure member concerns are resolved properly.
  
• Analyze data from collection software system to assist in achieving preset, monthly delinquency and charge-off goals.
  
• Interview, hire and evaluate Collection employees. Coordinate new hire training and ensure employee training needs are met. Pursue development opportunities for staff to support the Credit union’s goals and employee development.
  
• Consistently contribute to the Credit Union’s initiative of continuous improvement by communicating suggestions that enhance revenue, reduce expenses, creates lean efficiencies and / or streamlines and improves operations.
  
• Adhere to all Credit Union policies, procedures, and regulatory agency requirements. Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained knowledge. Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises. Perform additional duties and special projects as assigned.
  
• Embrace and apply HVCU’s guiding principles to all activities and responsibilities. This includes the Credit Union’s Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices. Support the Credit Union’s initiatives by demonstrating teamwork and professionalism.
  
• Responsible for regular and predictable attendance including punctuality.
  

• Associate’s Degree or at least 2 years equivalent experience for each undergraduate year not completed; undergraduate degree cannot substitute for minimum number of years of experience required
• Minimum 2 Years collection experience experience required

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Why choose HVCU?

HVCU cares for our employees, members, and community. This is exemplified through our awards-winning benefits package, opportunities for professional advancement, commitment to diversity, equity inclusion amongst employees and focus on bettering our community through charitable donations & volunteer hours!

Employee Perks:

• Medical, Dental, and Vision coverage (coverage starting as low as $20 per month)
• 401(k) with employer match and non-elective employer contribution
• Paid time off (PTO), holidays, and community volunteer time
• Flexible Spending Account (medical & dependent care)
• Life, Short-Term, and Long-Term Disability Insurance
• Employee Assistance Program
• Educational Assistance Program; Student Loan Repayment & Tuition Reimbursement
• HVCU University & Academy; professional development training
• Discounted Loan Rates & Fees

Diversity Commitment:

“At HVCU, we recognize that our greatest strength comes from the diversity of our team, the members that we serve, and our communities. We are committed to upholding our values of Diversity, Equity, and Inclusion in everything we do. We celebrate and embrace what makes each of us different and foster an environment where everyone feels like they belong.”

Hudson Valley Credit Union is an AA/EEO employer committed to equal opportunity and employee diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, the status of being transgender, national origin, disability, military or veteran status, genetic information, marital or familial status, domestic violence victim status, or any other characteristic protected by law.