Supervising Appeals Specialist I

Salary : $60,112.00 - $82,576.00 Annually
Location : San Bernardino, CA
Job Type: Full-time
Job Number: 24-03421-01
Department: Human Services-Program Integrity/Fraud Prevention
Opening Date: 01/13/2024
Closing Date: 1/26/2024 5:00 PM Pacific
The Job
The Human Services Program Integrity Division is recruiting for a Supervising Appeals Specialist I who plans, organizes, and supervises staff who process State hearing requests and complaints received from recipients of various public assistance programs, supervises investigations of alleged Civil Rights violations, and acts as the hearing officer for hearings involving the General Relief Program. Duties include the following: serving as a resource for staff; reviewing, and evaluating case actions and resolving interdepartmental disputes regarding the application of State and County policies and procedures; and interacting with State staff to obtain clarification and resolve disputes in the application of the State hearing process. The Supervising Appeals Specialist I will also represent the County in complex issues including, but not limited to, appeals and civil rights as well as represent the Department at local, regional, and statewide meetings and conferences.
For a more detailed information, refer to the job description.
CONDITIONS OF EMPLOYMENT
Travel: Travel throughout the County and State is required. Employees will be required to make provision for transportation. A valid California Class C driver license and proof of liability insurance must be produced and maintained for the individual providing the transportation.
Sponsorship: Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future.
Minimum Requirements
Education: Thirty (30) semester (45 quarter) units of completed college coursework in English, business/public administration, or behavioral/social science. Completion of the Management Leadership Academy (MLA) program in San Bernardino County will be accepted toward the required coursework on the basis of 4 quarter units of credit per MLA tract completed. A list of completed college coursework or legible copies of transcripts MUST be submitted with the application if the applicant does not possess an Associate's degree or higher in one of the qualifying fields listed above.
-AND-
Experience: Three (3) years of experience in welfare/transitional assistance programs, which includes one (1) year of experience as an Appeals Specialist or two (2) years as a full-scope supervisor in a welfare/transitional assistance program. Experience must be within the past twelve (12) months and acquired in a California Department of Social Services.
Note: Applicants with experience equivalent to an or (or higher) in San Bernardino County may substitute two (2) additional years of such experience for a maximum of 15 semester (23 quarter) units of the required coursework.
Desired Qualifications
The department is looking for a leader with the ability to plan, organize, and direct the work of staff members to meet changing workload demands and motivate employees in a positive manner. The ideal candidate will also have excellent written/oral communication and customer service skills as well as strong problem solving skills.
Selection Process
There will be a competitive evaluation of qualifications based on a review of the Application and Supplemental Questionnaire; therefore it is to your advantage to provide as much relevant and detailed work experience as possible. Resumes may accompany the application as supplemental information only, but are typically not considered or reviewed unless specifically requested on the job announcement. Completing your application with statements such as "see/refer to resume" or "see attached" rather than completing your work history may affect your eligibility or competitive evaluation score.
Please complete and submit the online employment application and supplemental questionnaire by 5:00pm, Friday, January 26, 2024. Resumes will not be accepted in lieu of the application and/or supplemental questionnaires.
To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application.
If you require technical assistance, please click to review the Government Jobs , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application.
EEO/ADA: San Bernardino County is an and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants.
ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the within one week of a recruitment filing deadline.
Veterans' Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans' Preference points. Click for information and instructions to request Veteran's Preference points.
Please click HERE for important Applicant Information and the County Employment Process
Supervisory Unit
The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.
For a summary of benefits,* please click
Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at
*Retirement benefits subject to change.
01
Instructions: The information on the application and your responses to the following supplemental questions will be used in a competitive evaluation of qualifications. Experience listed on this questionnaire must also be listed and fully detailed in the work experience section of your application.

• I have read and understand the above statement.

02
Experience: Do you possess at least three (3) years of experience in a welfare/transitional assistance program, which includes one (1) year of experience as an Appeals Specialist or two (2) years as a full-scope supervisor in a welfare/transitional assistance program? This experience must be within the past twelve (12) months and acquired in a California Department of Social Services.

• Yes
• No

03
Coursework: If you do not possess an associate's degree or higher in English, business/public administration, or behavioral/social science, provide a copy of legible transcripts or a list of completed college coursework, which includes: school, course title and number, and number of units (semester or quarter) earned.
Example: CSUSB, Intro to Psychology, Psych 100, 4 qtr units
Transcripts may be attached to the application in lieu of listing coursework in this section. Applicants may do this by scanning attachments and uploading them into the attachments section of the application.
04
Supervision/Lead: List each job in which you functioned as a regular, ongoing supervisor or lead worker (not as backup in case of absence). Indicate the scope of your responsibilities for each job and describe the make-up of the staff you supervised. Make sure your experience is listed in the work history section of your application. If you do not possess this type of experience, indicate N/A.
05
Some positions may require special experience in the departments/programs listed below. Indicate which departments/programs you have experience in by checking the appropriate box(es).

• Appeals
• CalWORKs
• Welfare-to-Work
• CalFresh
• Medi-Cal
• General Relief
• Foster Care or Adoption Assistance Program
• In Home Support Services
• Other
• None of the Above

06
Human Services Program Experience: If you have checked any of the items listed in Question #5, describe, for each item selected, the nature and amount of experience and where the experienced was acquired.
07
Public Relations: Describe your experience serving on committees, making presentations, and interacting with other departments/agencies and various levels of personnel as a department/agency representative. If you do not possess this type of experience, indicate N/A.
08
Special Projects/Skills: Describe your experience in both short-term and long-term projects and programs. Include the scope of work, time frame, your level of authority and the level of other involved in the project(s). If you do not possess this type of experience, indicate N/A.
09
Program Policy Action Plans: Describe your experience recommending changes in policy and procedures, including your plan of action and examples of recommended changes that were implemented. Include the analysis you used to sell your recommendations. If you do not possess this type of experience, indicate N/A.
10
Interpreting: Describe your experience interpreting, examining and analyzing new/existing federal or state laws and regulatory/legislative changes. If you do not possess this type of experience, indicate N/A.
11
Applicant Acknowledgement - Notification via email: As part of our efforts to increase efficiency and promote conservation of resources, human resources uses email to communicate with applicants. Therefore, all future communications regarding this recruitment, including applicant status and testing notifications, will be made via email. Each applicant needs their own email address. We strongly encourage you, as an applicant, to ensure that the email address you have provided us with your application is current, secure, confidential, and readily accessible to you. Adjust Spam and/or other filters so that our emails are accepted. Please carefully read any notices that we send you and follow any instructions provided in a timely manner. We will not be responsible in any way if you do not receive our emails (i.e., for the non-delivery of our emails or if you fail to check your e-mail on a timely basis).

• I acknowledge that I have read, understood, and agree to the above.

12
**ATTENTION GMAIL USERS**
We have become aware of an increase in Gmail's spam filter sensitivity. Due to this change, it is possible that emails coming from San Bernardino County Human Resources may be marked as spam and will not make it into your Gmail inbox.
For your convenience, the attached PDF document contains a step-by-step guide to create and apply filters within Gmail. Click this link to Once downloaded, follow the instructions so that you will receive future emails from San Bernardino County Human Resources.
Note: If you apply the filters and still do not receive emails from San Bernardino County Human Resources you can check your (Neogov) account inbox. All notifications will appear there.

• I understand

13
Applicant's Acknowledgement - Application complete: Thank you for taking the time to complete this application and supplemental questionnaire. Please be sure to review all information provided prior to submitting it as you cannot update or revise it once submitted. Your submitted application will be reviewed and evaluated as is. Please do not refer to a resume or other documentation in lieu of completing the employment history section or responding to the supplemental questions; they will not be reviewed or considered. Once your application has been successfully submitted, you will receive an onscreen confirmation and an email confirmation will be sent to the email address listed on your application. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application.

• I acknowledge that I have reviewed my application and understand that I will not be able to update or revise any part of it once submitted.

Required Question