Address
Form of workSalary : $54,558.40 - $74,921.60 Annually
Location : Throughout San Bernardino County, CA
Job Type: Full-time
Job Number: 24-03423-01
Department: Human Services-Program Integrity/Fraud Prevention
Opening Date: 03/02/2024
Closing Date: 3/15/2024 5:00 PM Pacific
The Job
The Human Services Program Integrity Division is recruiting for Appeals Specialistswho represent the County and process State hearing requests and complaints received from applicants/recipients of various public assistance programs, and act as the hearing officer for hearings involving the General Relief Program and as the investigator for alleged Civil Rights violations. Duties include reviewing, investigating, and evaluating case actions in order to determine appropriate action. Appeals Specialists prepare hearing arguments, represent the County during the hearing process, and conduct follow-ups to ensure hearing decisions are implemented.
For a more detailed description of job duties, refer to the job description.
CONDITIONS OF EMPLOYMENT
Travel: Incumbents may be required to travel throughout the State. A valid California Class C driver license and proof of automobile liability insurance must be produced and maintained for the individual providing the transportation.
Sponsorship: Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future.
Minimum Requirements
Education: Thirty (30) semester (45 quarter) units of completed college coursework in English, education, business/public administration, or behavioral/social science. Completion of the Management Leadership Academy (MLA) program in San Bernardino County will be accepted toward the required coursework on the basis of 4 quarter units maximum of credit per MLA track completed. A list of completed college coursework must be submitted with the application if the candidate does not possess a Bachelor's degree or higher in one of the qualifying fields of study listed above.
-AND-
Experience: Two (2) years of full-time journey-level technical or professional experience in a welfare/public assistance program which MUST include at least one (1) year of experience reviewing/determining eligibility for CalWORKs, CalFresh or Medi-Cal programs. All experience must be within the last five (5) years and attained in a California Department of Social Services.
Note: Eligibility Worker I/Trainee experience is not considered qualifying and must be clearly separated on the application from time spent as a journey-level Eligibility Worker, i.e., equivalent to an Eligibility Worker II or higher in San Bernardino County.
Desired Qualifications
The ideal candidate will have the ability to successfully meet a changing workload, possess exceptional communication skills, be highly motivated, proficient in Microsoft Word and CalSAWS, and have excellent customer service skills.
Applicants fluent in American Sign Language, Arabic, Korean, Mandarin, Spanish, Tagalog and/or Vietnamese are strongly encouraged to apply. Additional compensation is associated with positions requiring the use of bilingual skills. Testing of bilingual skills may be required to receive additional compensation.
Selection Process
A written exam will be administered and may consist of an evaluation of knowledge and skills in the following areas:
Attention to Detail
Reading and Applying Policy
Public Assistance Program Knowledge
Personal Effectiveness
Interviewing and Investigating Techniques
Approximately one (1) week prior to the test, candidates will be notified of the test time and location. Applicants scheduled for the examination will be required to show photo identification or equivalent.
Please complete and submit the online employment application and supplemental questionnaire by 5:00pm, Friday, March 15, 2024. Resumes will not be accepted in lieu of the application and/or supplemental questionnaires.
To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application.
If you require technical assistance, please click to review the Government Jobs , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application.
EEO/ADA: San Bernardino County is an and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants.
ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the within one week of a recruitment filing deadline.
Veterans' Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans' Preference points. Click for information and instructions to request Veteran's Preference points.
Please click HERE for important Applicant Information and the County Employment Process
Technical & Inspection Unit
The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.
For a summary of benefits,* please click
Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at
*Retirement benefits subject to change.
01
Instructions: The information on the Application and your responses to the following supplemental questions will be used in a determination of minimum qualifications. Detailed responses should be provided for each question in order to ensure qualifications and skills are properly considered (do not refer to a resume). Each response must include the name of your employer(s) and dates of employment where you performed the duty and the title of your position(s). Employers listed on this questionnaire must also be listed on the work experience section of your application.
02
Education: Indicate the highest level of education you have COMPLETED.
03
Coursework: If you possess a Bachelor's degree or higher in a qualifying field, indicate degree information in the answer field below.
If you do not have a Bachelor's degree in English, education, business/public administration, or behavioral/social science, provide a copy of legible transcripts or a list of completed college coursework, which includes: school, course title and number, and number of units (semester or quarter) earned.
Example: CSUSB, Intro to Psychology, Psy 101, 4 qtr units
Transcripts are preferred and may be attached to the application in lieu of listing coursework in this section. Applicants may do this by scanning attachments and uploading them into the attachments section of the application.
04
Do you have at least two (2) years full-time experience as an Eligibility Worker II in a California Department of Social Services within the last five (5) years?
05
Indicate dates and location of employment performing duties equivalent to an Eligibility Worker Trainee in San Bernardino County (trainee level experience-classroom setting).Example: San Bernardino County, EW Trainee, 8/3/12 to 9/4/12
06
Indicate dates and location of employment performing duties equivalent to an Eligibility Worker I in San Bernardino County (trainee level experience-office setting).Example: San Bernardino County, EW I, 9/5/12 to 3/5/13
07
Indicate dates and location of employment performing duties equivalent to an Eligibility Worker II or higher in San Bernardino County (fully qualified working level).Example: San Bernardino County, EW II, 3/6/13 to 4/30/16
08
Computer Skills: Describe your computer experience/proficiency with Microsoft/C-IV/CalSAWS programs (including Word, Excel, and Outlook). Provide an example of duties performed with the respective program(s).
Example: Word, Intermediate, used for letters, tables
09
Experience: Describe your experience serving on committees, making presentations, and interacting with other departments/agencies and various levels of personnel as a department/agency representative. Provide specific examples of your role and level of responsibility. If you do not possess this type of experience, indicate "N/A".
10
Laws & Regulations Experience: Describe your experience interpreting, examining and analyzing new/existing federal or state laws and regulatory/legislative changes. Provide specific examples of the role you played and the outcomes and steps taken in the process. If you do not possess this type of experience, indicate "N/A".
11
ADDITIONAL BILINGUAL SKILLS: Performing bilingual translation involving the use of English and a second language as a part of a position's regular duties may be entitled to bilingual compensation. In addition to English, check any of the following languages you are also fluent in. Testing of bilingual skills may be required to receive additional compensation.
12
Applicant Acknowledgement - Notification via email: As part of our efforts to increase efficiency and promote conservation of resources, human resources uses email to communicate with applicants. Therefore, all future communications regarding this recruitment, including applicant status and testing notifications, will be made via email. Each applicant needs their own email address. We strongly encourage you, as an applicant, to ensure that the email address you have provided us with your application is current, secure, confidential, and readily accessible to you. Adjust Spam and/or other filters so that our emails are accepted. Please carefully read any notices that we send you and follow any instructions provided in a timely manner. We will not be responsible in any way if you do not receive our emails (i.e., for the non-delivery of our emails or if you fail to check your e-mail on a timely basis).
13
**ATTENTION GMAIL USERS**
We have become aware of an increase in Gmail's spam filter sensitivity. Due to this change, it is possible that emails coming from San Bernardino County Human Resources may be marked as spam and will not make it into your Gmail inbox.
For your convenience, the attached PDF document contains a step-by-step guide to create and apply filters within Gmail. Click this link to Once downloaded, follow the instructions so that you will receive future emails from San Bernardino County Human Resources.
Note: If you apply the filters and still do not receive emails from San Bernardino County Human Resources you can check your (Neogov) account inbox. All notifications will appear there.
14
Applicant Acknowledgement - Application Complete: Thank you for taking the time to complete this application and supplemental questionnaire. Please be sure to review all information provided prior to submitting it as you cannot update or revise it once submitted. Your submitted application will be reviewed and evaluated as is. Please do not refer to a resume or other documentation in lieu of completing the employment history section or responding to the supplemental questions; they will not be reviewed or considered.
Once your application has been successfully submitted, you will receive an onscreen confirmation and an email confirmation will be sent to the email address listed on your application. We recommend that you save and/or print these for your records. Please note: if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application, we have not received your application.
Required Question
Location : Throughout San Bernardino County, CA
Job Type: Full-time
Job Number: 24-03423-01
Department: Human Services-Program Integrity/Fraud Prevention
Opening Date: 03/02/2024
Closing Date: 3/15/2024 5:00 PM Pacific
The Job
The Human Services Program Integrity Division is recruiting for Appeals Specialistswho represent the County and process State hearing requests and complaints received from applicants/recipients of various public assistance programs, and act as the hearing officer for hearings involving the General Relief Program and as the investigator for alleged Civil Rights violations. Duties include reviewing, investigating, and evaluating case actions in order to determine appropriate action. Appeals Specialists prepare hearing arguments, represent the County during the hearing process, and conduct follow-ups to ensure hearing decisions are implemented.
For a more detailed description of job duties, refer to the job description.
CONDITIONS OF EMPLOYMENT
Travel: Incumbents may be required to travel throughout the State. A valid California Class C driver license and proof of automobile liability insurance must be produced and maintained for the individual providing the transportation.
Sponsorship: Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future.
Minimum Requirements
Education: Thirty (30) semester (45 quarter) units of completed college coursework in English, education, business/public administration, or behavioral/social science. Completion of the Management Leadership Academy (MLA) program in San Bernardino County will be accepted toward the required coursework on the basis of 4 quarter units maximum of credit per MLA track completed. A list of completed college coursework must be submitted with the application if the candidate does not possess a Bachelor's degree or higher in one of the qualifying fields of study listed above.
-AND-
Experience: Two (2) years of full-time journey-level technical or professional experience in a welfare/public assistance program which MUST include at least one (1) year of experience reviewing/determining eligibility for CalWORKs, CalFresh or Medi-Cal programs. All experience must be within the last five (5) years and attained in a California Department of Social Services.
Note: Eligibility Worker I/Trainee experience is not considered qualifying and must be clearly separated on the application from time spent as a journey-level Eligibility Worker, i.e., equivalent to an Eligibility Worker II or higher in San Bernardino County.
Desired Qualifications
The ideal candidate will have the ability to successfully meet a changing workload, possess exceptional communication skills, be highly motivated, proficient in Microsoft Word and CalSAWS, and have excellent customer service skills.
Applicants fluent in American Sign Language, Arabic, Korean, Mandarin, Spanish, Tagalog and/or Vietnamese are strongly encouraged to apply. Additional compensation is associated with positions requiring the use of bilingual skills. Testing of bilingual skills may be required to receive additional compensation.
Selection Process
A written exam will be administered and may consist of an evaluation of knowledge and skills in the following areas:
Attention to Detail
Reading and Applying Policy
Public Assistance Program Knowledge
Personal Effectiveness
Interviewing and Investigating Techniques
Approximately one (1) week prior to the test, candidates will be notified of the test time and location. Applicants scheduled for the examination will be required to show photo identification or equivalent.
Please complete and submit the online employment application and supplemental questionnaire by 5:00pm, Friday, March 15, 2024. Resumes will not be accepted in lieu of the application and/or supplemental questionnaires.
To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application.
If you require technical assistance, please click to review the Government Jobs , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application.
EEO/ADA: San Bernardino County is an and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants.
ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the within one week of a recruitment filing deadline.
Veterans' Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans' Preference points. Click for information and instructions to request Veteran's Preference points.
Please click HERE for important Applicant Information and the County Employment Process
Technical & Inspection Unit
The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.
For a summary of benefits,* please click
Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at
*Retirement benefits subject to change.
01
Instructions: The information on the Application and your responses to the following supplemental questions will be used in a determination of minimum qualifications. Detailed responses should be provided for each question in order to ensure qualifications and skills are properly considered (do not refer to a resume). Each response must include the name of your employer(s) and dates of employment where you performed the duty and the title of your position(s). Employers listed on this questionnaire must also be listed on the work experience section of your application.
- I have read and understand the above statement.
02
Education: Indicate the highest level of education you have COMPLETED.
- Master's Degree in English, education, business/public administration, or behavioral/social science
- Bachelor's Degree in English, education, business/public administration, or behavioral/social science
- Associate's Degree in English, education, business/public administration, or behavioral/social science
- Thirty (30) semester (45 quarter) units of completed college coursework in English, education, business/public administration, or behavioral/social science
- Less than thirty (30) semester (45 quarter) units of completed college coursework in English, education, business/public administration, or behavioral/social science
- None of the above
03
Coursework: If you possess a Bachelor's degree or higher in a qualifying field, indicate degree information in the answer field below.
If you do not have a Bachelor's degree in English, education, business/public administration, or behavioral/social science, provide a copy of legible transcripts or a list of completed college coursework, which includes: school, course title and number, and number of units (semester or quarter) earned.
Example: CSUSB, Intro to Psychology, Psy 101, 4 qtr units
Transcripts are preferred and may be attached to the application in lieu of listing coursework in this section. Applicants may do this by scanning attachments and uploading them into the attachments section of the application.
04
Do you have at least two (2) years full-time experience as an Eligibility Worker II in a California Department of Social Services within the last five (5) years?
- Yes
- No
05
Indicate dates and location of employment performing duties equivalent to an Eligibility Worker Trainee in San Bernardino County (trainee level experience-classroom setting).Example: San Bernardino County, EW Trainee, 8/3/12 to 9/4/12
06
Indicate dates and location of employment performing duties equivalent to an Eligibility Worker I in San Bernardino County (trainee level experience-office setting).Example: San Bernardino County, EW I, 9/5/12 to 3/5/13
07
Indicate dates and location of employment performing duties equivalent to an Eligibility Worker II or higher in San Bernardino County (fully qualified working level).Example: San Bernardino County, EW II, 3/6/13 to 4/30/16
08
Computer Skills: Describe your computer experience/proficiency with Microsoft/C-IV/CalSAWS programs (including Word, Excel, and Outlook). Provide an example of duties performed with the respective program(s).
Example: Word, Intermediate, used for letters, tables
09
Experience: Describe your experience serving on committees, making presentations, and interacting with other departments/agencies and various levels of personnel as a department/agency representative. Provide specific examples of your role and level of responsibility. If you do not possess this type of experience, indicate "N/A".
10
Laws & Regulations Experience: Describe your experience interpreting, examining and analyzing new/existing federal or state laws and regulatory/legislative changes. Provide specific examples of the role you played and the outcomes and steps taken in the process. If you do not possess this type of experience, indicate "N/A".
11
ADDITIONAL BILINGUAL SKILLS: Performing bilingual translation involving the use of English and a second language as a part of a position's regular duties may be entitled to bilingual compensation. In addition to English, check any of the following languages you are also fluent in. Testing of bilingual skills may be required to receive additional compensation.
- American Sign Language (ASL)
- Arabic
- Korean
- Mandarin
- Spanish
- Tagalog
- Vietnamese
- Other (Hindi, French, Bengali, Russian, Portuguese, Indonesian, etc.)
- None of the above
12
Applicant Acknowledgement - Notification via email: As part of our efforts to increase efficiency and promote conservation of resources, human resources uses email to communicate with applicants. Therefore, all future communications regarding this recruitment, including applicant status and testing notifications, will be made via email. Each applicant needs their own email address. We strongly encourage you, as an applicant, to ensure that the email address you have provided us with your application is current, secure, confidential, and readily accessible to you. Adjust Spam and/or other filters so that our emails are accepted. Please carefully read any notices that we send you and follow any instructions provided in a timely manner. We will not be responsible in any way if you do not receive our emails (i.e., for the non-delivery of our emails or if you fail to check your e-mail on a timely basis).
- I acknowledge that I have read, understood, and agree to the above.
13
**ATTENTION GMAIL USERS**
We have become aware of an increase in Gmail's spam filter sensitivity. Due to this change, it is possible that emails coming from San Bernardino County Human Resources may be marked as spam and will not make it into your Gmail inbox.
For your convenience, the attached PDF document contains a step-by-step guide to create and apply filters within Gmail. Click this link to Once downloaded, follow the instructions so that you will receive future emails from San Bernardino County Human Resources.
Note: If you apply the filters and still do not receive emails from San Bernardino County Human Resources you can check your (Neogov) account inbox. All notifications will appear there.
- I understand
14
Applicant Acknowledgement - Application Complete: Thank you for taking the time to complete this application and supplemental questionnaire. Please be sure to review all information provided prior to submitting it as you cannot update or revise it once submitted. Your submitted application will be reviewed and evaluated as is. Please do not refer to a resume or other documentation in lieu of completing the employment history section or responding to the supplemental questions; they will not be reviewed or considered.
Once your application has been successfully submitted, you will receive an onscreen confirmation and an email confirmation will be sent to the email address listed on your application. We recommend that you save and/or print these for your records. Please note: if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application, we have not received your application.
- I acknowledge that I have reviewed my application and understand that I will not be able to update or revise any part of it once submitted.
Required Question
