Summer Intern Hotel Front Desk

JOB SUMMARY:

The Front Desk Agent will greet and register guests, providing prompt and courteous service, and closing out guest accounts upon completion of stay.

ESSENTIAL FUNCTIONS:

• Greet customers immediately with a friendly and sincere welcome, using a positive and clear speaking voice
• Listen to and understand requests, and respond with appropriate action
• Provide accurate information such as outlet hours and local attraction locations
• Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including the number of guests, length of stay, and the room rate
• Make appropriate selection of rooms based on guest needs
• Code electronic keys
• Verify and run credit and debit cards
• Promptly answer the telephone using clear and positive English
• Close guest accounts at time of check out and confirm satisfaction

• Any and all other duties as assigned; duties are subject to change as management deems necessary to best serve the needs of Moody Gardens

EDUCATION/ EXPERIENCE REQUIREMENTS:

• Prior Hospitality experience preferred
• High school Diploma or equivalent required

REQUIRED SKILLS:

• Must be reliable and responsible

• Skill in use of a calculator
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts
• Ability to read, listen to and effectively communicate in English
• Ability to access and effectively input information using a moderately complex computer system

PHYSICAL REQUIREMENTS:

• Ability to stand and move throughout front office and continuously perform essential job functions
• Hearing and visual; ability to observe and detect signs of emergency situations