Studio Manager

Job Summary:

As a Studio Manager, you will be responsible for providing leadership and daily

direction to the sales, operations, and fitness teams in our studios. Studio Managers

must possess a high-caliber approach to coaching and staff development to meet studio

sales targets and ensure consistent operational excellence. As the sales leader, the

The Studio Manager must execute internal and external lead generation strategies to

increase membership sales as well as promote the Basecamp culture of welcoming,

encouraging and celebrating our members. In addition to top-line revenue growth

activities, the Studio Manager position is responsible for expense management

including studio labor spend, ordering supplies, retail inventory management, and

preventative maintenance efforts for the studio.

Benefits & Perks

We offer competitive salary and bonus

Fitness casual dress code

Retail discount

Passionate, collaborative work environment

Duties & Responsibilities

Responsible for achieving studio performance metrics (KPIs) and P&L targets,

delivering top-line revenue and net profit

Manage controllable expense budgets of P&L including payroll, repair &

maintenance, supplies, inventory

Responsible for meeting monthly sales targets, building EFT dues & increasing new

members

Oversee the entire sales funnel top to bottom, including lead generation, external

outreach efforts, lead management, follow-up, presenting, and selling memberships.

Personally prospecting and generating leads through social media, corporate

partnerships, guerilla marketing, outreach events, business-to-business partnerships

and referrals

Recruiting, hiring, and supporting the onboarding of Basecamp employees and

leading by example, providing continued coaching and development for ongoing

success & future growth.

Managing and delivering performance evaluations & disciplinary actions involving

all studio employees; and terminations according to Basecamp policies and

procedures

Empowering team by including staff in planning, decision-making, facilitating and

process improvement; Taking responsibility for subordinates' activities; Making self

available to staff; Developing subordinates' skills and encouraging growth; Fostering

positive accountability; Improving processes, products, and services; Continually

working to improve supervisory skills

Ensuring all Basecamp Fitness Standard Operating Procedures are consistent and

aligned with protecting the business

Auditing and verifying the studios payroll information each payroll cycle

Work with the Fitness Manager to ensure scheduling optimization to build and

maintain Basecamp class size

Monitoring the P&L reports for the studio and making weekly adjustments to the studio

plan to fill in any gaps between actual performance and company projections

Identifying and prioritizing studio performance issues to make certain that the issues

affecting key studio drivers and profitability are addressed first

Immediately addressing any lapses in compliance with corporate policies or local,

state and federal laws

Acting as a coach to the Assistant Studio Managers (ASMs) and Fitness Manager

(FM) as a resource to each of the studios employees to help inspire the success of the

studio

Responsible for weekly staff meetings and annual Basecamp staff performance

reviews

Ensuring that all front desk systems are followed, such as proper member greeting,

check-in, bike set-up, telephone inquiries (general and sales-related), guest

registration, cash handling, delinquent account procedures, customer care call

Managing attrition by providing and maintaining the highest level of customer

service. Responding promptly to customers needs and seeking feedback to improve

Planning and promoting studio mixers on a monthly basis for community

involvement and effective outreach

Responsible for maintaining a safe, clean, and well-stocked facility at all times.

Following through on daily studio cleaning checklists and maintenance efforts.

Overseeing general maintenance of the studio and working with the landlord, vendors

and contractors to ensure the timely completion of any studio maintenance projects.

Ensure all employees are responsible for observing safety and security procedures as

applicable and reporting potentially unsafe conditions to management as soon as

possible

Retail Measure and evaluate studio-specific opportunities to improve retail sales.

Preserve profits by ensuring the completion of routine loss prevention measures such as

retail audits

Required Skills

Displays enthusiasm, energy, and a passion for health and fitness

Naturally connects with a range of people and personalities

Team player with the ability to work collaboratively

Enjoys and thrives in sales-focused roles; a go-getter with the ability to direct sales

through corporate initiatives, outreach programs and local community events

Must possess excellent leadership qualities and management skills to create a

positive, successful & thriving environment for staff and clients; ability to set direction

and delegate tasks; ability to effectively balance accountability and empathy

Proven sales leadership with excellent verbal and written communication skills

REQUIRED

Ability to multi-task in a fast-paced environment and manage client and staff

concerns

Must be punctual and timely in meeting all requirements of performance, including,

but not limited to attendance standards and work deadlines; beginning and ending

assignments on time, and scheduled work breaks, where applicable.

Ability to speak effectively before groups of customers or employees of the organization

Strong computer skills required with knowledge of MS Office programs (Excel,

Word) and must be able to adapt and learn computer systems (POS, CRM, etc.) in a

timely manner in order to be successful in their position

Ability to manage and effectively engage with followers on social media platforms

like Instagram and Facebook

Required Skills

Minimum Education & Knowledge

A high school diploma or General Education Degree required

o College degree or related 2+ years of management experience preferred

o Health & Fitness minded people with a passion for fitness strongly preferred

Minimum Work Experience

o 2+ years of management experience interviewing, hiring, onboarding and retaining

team members required

o 2+ years of previous sales experience required

o Management experience in boutique fitness or in a health club strongly

recommended

Physical Demands and Environmental Conditions

o The physical demands described here are representative of those that must be met by

an employee to successfully perform the essential functions of this job. Reasonable

accommodations may be made to enable individuals with disabilities to perform the

essential functions

o While performing the duties of this job, employee is regularly required to use their

hands, reach with hands and arms, talk and hear. The employee is regularly required to

stand and walk.

o Flexible to work day, evening and/or weekend hours based on studio needs

o The employee must occasionally lift and/or move up to 25 pounds.

Equal Employment Opportunity

Our company provides equal employment opportunities to all individuals regardless of race, color, creed,

religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic

protected by state, federal, or local law. Discrimination of any type will not be tolerated.