Studio Associate

COMPANY DESCRIPTION

Pause Studio is a modern recovery brand built to restore the human condition. Using cutting-edge technologies and age-old healing principles, Pause offers a place to relax, recharge, renew and ultimately resume life in a clearer, happier, healthier state of mind. Pause offers a wide array of science-backed wellness services such as flotation therapy, infrared sauna therapy, cold plunge, cryotherapy, LED light therapy, compression therapy, and IV vitamin infusion (drip) therapy – all designed to optimize rest and recovery, reduce stress, increase immunity, and promote self-care. Pause is redefining the spa industry and providing a space that is needed more than ever today.

SUMMARY/OBJECTIVE

Our Studio Associates are the resident experts and the key to our client experience as they play a pivotal role in sales, customer service and maintenance of the studio aesthetic. We want biohackers who love, see, experience and understand the benefits of our science-backed offerings, and are looking for a place to feel joy and pride as a result of helping people elevate their way of living. This Studio Associate job is an hourly position and is a great opportunity to learn a new industry, help launch new studios and become part of a rapidly emerging brand.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Ensure every client has an exceptional experience by warmly greeting customers, thoroughly explaining our services and answering questions - proactively building a positive relationship with every client
• Actively promote Pause services, packages and memberships based upon the needs of the client and mastery of the Pause wellness philosophy.
• Assist with studio outreach initiatives and events.
• Assist in the management of our POS/appointment booking software
• Maintain a high level of aesthetic throughout the studio by inspecting and cleaning our service rooms pre/post use. Maintain a high level of cleanliness through the studio including reception and restrooms.
• Provide excellent complimentary towel/linen service to guests by staying on top of all studio laundry.

REQUIRED EDUCATION AND EXPERIENCE:

• One year of experience in fitness, wellness, customer service or related field.
• High School graduate or equivalent.

ESSENTIAL SKILLS

• Strong customer service and troubleshooting skills
• Excellent communication skills
• Sales
• Highly organized and able to multi-task
• Time management

COMPETENCIES

• People lover
• Passionate about physical and mental fitness, wellness and recovery
• Manage a variety of responsibilities at the same time and achieving results on time
• Utilize considerable judgment, independent action and initiative to analyze and resolve problems and make or develop recommendations
• Demonstrate high levels of organization and attention to detail
• Multitask with ease in energy filled, high pressure environment
• Keep up-to-date on knowledge specific to Pause
• Demonstrate a willingness to take on new challenges, responsibilities, and assignments

PHYSICAL REQUIREMENTS/ENVIRONMENT:

• Requires a wide range of constant physical activities, including but not limited to: sitting, standing, walking, bending, kneeling, twisting, pushing, pulling, and reaching
• Frequent repetitive movements.
• Requires close, distance, peripheral vision and depth perception
• Continuous exposure to moderate noise
• Frequent walking and standing on hard surfaces
• Frequent movement, lifting or carrying of weight up to 50 pounds
• Frequent use of chemicals, including solvents, lubricants, adhesives, paints, and cleaners

POSITION TYPE

Must have weekend availability

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Types: Full-time, Part-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Every weekend
• Monday to Friday
• Rotating weekends
• Weekends as needed
• Weekends only

Experience:

• Customer service: 2 years (Required)
• Fitness, Health or Wellness: 1 year (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Ability to Relocate:

• El Segundo, CA 90245: Relocate before starting work (Required)

Work Location: In person