Address
Form of workPosting Details
Position Information
Job Title
Student Success Communications Administrator
Position Number
500302
Vacancy Open to
All Candidates
Department
AAH Pirate Academic Success Center
Department Homepage
https://pasc.ecu.edu/
Advertising Department
ACADEMIC ADVISING & SUPPORT CENTER
Division
Academic Affairs
Classification Title
IT Client Support Manager I
Working Title
Student Success Communications Administrator
Number of Vacancies
1
Full Time Equivalent (FTE)
1.0
Full Time or Part Time
Full Time
Recruitment Range
69,000 - 72,000
Position Location (City)
Greenville
Position Type
Non-Faculty
Job Category
Non-Faculty Instructional & Research
Organizational Unit Overview
The mission of the Pirate Academic Success Center is to provide academic success services for ECU students and to assist students in achieving their academic goals.
Job Duties
The Student Success Communications Administrator will manage the operations of centralized student communications, chatbot systems, early alert, and texting platforms for the university. This position serves within the Pirate Academic Success Center in Academic Affairs at the university. The Student Success Communications Administrator reports directly to the Director of the Pirate Academic Success Center and is a member of the PASC leadership team.
Duties and responsibilities of the position include but are not limited to the following:
Leadership (30%)
Develop and monitor a comprehensive communication plan focused on Student Success. Develop and implement strategies to improve student retention and performance utilizing communication platforms. Develop, analyze, and lead strategy around reports of student performance derived from the early alert system. Implement communication interventions, nudging campaigns, and other initiatives to improve Student Success. Member of campus communications team to share information, develop system communication plans, and monitor progress across participating units.
Systems Oversight (40%)
Serve as the primary lead for early alert and texting initiatives. Collaborate with ECU IT staff and success services leadership. Maintain and update chatbot system, knowledge base, and texting platform in partnership with campus offices. Update and maintain university early alert system. Monitor effectiveness and prepare reports for success services leadership. Plan and execute nudge campaigns, surveys, and data-driven communications. Collect and report data regarding communication plans, nudges, and surveys. Implement and maintain processes to measure the success of texting campaigns and early alert systems by tracking metrics using data. Train campus constituents on early alert systems best practice protocols.
Communication Coordination (30%)
Oversee daily administration, including scheduling and timely delivery of messaging campaigns. Communicate with the campus community about utilization of early alerts systems and provide quarterly training on best practices. Compose messages and nudges for Student Success. Make recommendations to improve messaging systems and campaigns to campus leadership. Establish and maintain relationships with academic departments and enrollment partners. Develop and oversee student messaging campaigns for ECU departments. Work collaboratively with key enrollment partners and campus departments. Serves on the Student Academic Success Services leadership team.
This position is contingent upon available funding.
Minimum Education/Experience
Bachelor's degree or equivalent combination of education and experience.
License or Certification Required by Statute or Regulation
N/A
Preferred Experience, Skills, Training/Education
Demonstrated ability to manage technical systems including account management, coordinating with central ITCS regarding data integration, understanding of data management and manipulation, basic logic within data manipulation, excellent excel skills, and ability to follow system administrator best practices.
Special Instructions to Applicant
East Carolina University requires applicants to submit a candidate profile online in order to be considered for the position. Candidates must also submit a cover letter, resume, and a list of three references, including contact information, online.
Applicants must be currently authorized to work in the United States on a full-time basis.
Additional Instructions to Applicant
In order to be considered for this position, applicants must complete a candidate profile online via the PeopleAdmin system and submit any requested documents. Additionally, applicants that possess the preferred education and experience must also possess the minimum education/experience, if applicable.
Job Open Date
04/20/2023
Open Until Filled
Yes
Job Close Date - Positions will be posted until 11:59 p.m. EST on this date. If no closing date is indicated, the position may close at any time after the initial screening date.
Initial Screening Begins
05/04/2023
Rank Level
Quick Link for Direct Access to Posting
https://ecu.peopleadmin.com/postings/61373
AA/EOE
East Carolina University is an equal opportunity and affirmative action employer and seeks to create an environment that fosters the recruitment and retention of a more diverse student body, faculty, staff and administration. We encourage qualified applicants from women, minorities, veterans, individuals with a disability, and historically underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, or veteran status.
Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the Department of Human Resources at (252) 737-1018 (Voice/TTY) or ADA-Coordinator@ecu.edu.
Eligibility for Employment
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
Office of Human Resources Contact Information
If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to employment@ecu.edu. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.
Position Information
Job Title
Student Success Communications Administrator
Position Number
500302
Vacancy Open to
All Candidates
Department
AAH Pirate Academic Success Center
Department Homepage
https://pasc.ecu.edu/
Advertising Department
ACADEMIC ADVISING & SUPPORT CENTER
Division
Academic Affairs
Classification Title
IT Client Support Manager I
Working Title
Student Success Communications Administrator
Number of Vacancies
1
Full Time Equivalent (FTE)
1.0
Full Time or Part Time
Full Time
Recruitment Range
69,000 - 72,000
Position Location (City)
Greenville
Position Type
Non-Faculty
Job Category
Non-Faculty Instructional & Research
Organizational Unit Overview
The mission of the Pirate Academic Success Center is to provide academic success services for ECU students and to assist students in achieving their academic goals.
Job Duties
The Student Success Communications Administrator will manage the operations of centralized student communications, chatbot systems, early alert, and texting platforms for the university. This position serves within the Pirate Academic Success Center in Academic Affairs at the university. The Student Success Communications Administrator reports directly to the Director of the Pirate Academic Success Center and is a member of the PASC leadership team.
Duties and responsibilities of the position include but are not limited to the following:
Leadership (30%)
Develop and monitor a comprehensive communication plan focused on Student Success. Develop and implement strategies to improve student retention and performance utilizing communication platforms. Develop, analyze, and lead strategy around reports of student performance derived from the early alert system. Implement communication interventions, nudging campaigns, and other initiatives to improve Student Success. Member of campus communications team to share information, develop system communication plans, and monitor progress across participating units.
Systems Oversight (40%)
Serve as the primary lead for early alert and texting initiatives. Collaborate with ECU IT staff and success services leadership. Maintain and update chatbot system, knowledge base, and texting platform in partnership with campus offices. Update and maintain university early alert system. Monitor effectiveness and prepare reports for success services leadership. Plan and execute nudge campaigns, surveys, and data-driven communications. Collect and report data regarding communication plans, nudges, and surveys. Implement and maintain processes to measure the success of texting campaigns and early alert systems by tracking metrics using data. Train campus constituents on early alert systems best practice protocols.
Communication Coordination (30%)
Oversee daily administration, including scheduling and timely delivery of messaging campaigns. Communicate with the campus community about utilization of early alerts systems and provide quarterly training on best practices. Compose messages and nudges for Student Success. Make recommendations to improve messaging systems and campaigns to campus leadership. Establish and maintain relationships with academic departments and enrollment partners. Develop and oversee student messaging campaigns for ECU departments. Work collaboratively with key enrollment partners and campus departments. Serves on the Student Academic Success Services leadership team.
This position is contingent upon available funding.
Minimum Education/Experience
Bachelor's degree or equivalent combination of education and experience.
License or Certification Required by Statute or Regulation
N/A
Preferred Experience, Skills, Training/Education
Demonstrated ability to manage technical systems including account management, coordinating with central ITCS regarding data integration, understanding of data management and manipulation, basic logic within data manipulation, excellent excel skills, and ability to follow system administrator best practices.
Special Instructions to Applicant
East Carolina University requires applicants to submit a candidate profile online in order to be considered for the position. Candidates must also submit a cover letter, resume, and a list of three references, including contact information, online.
Applicants must be currently authorized to work in the United States on a full-time basis.
Additional Instructions to Applicant
In order to be considered for this position, applicants must complete a candidate profile online via the PeopleAdmin system and submit any requested documents. Additionally, applicants that possess the preferred education and experience must also possess the minimum education/experience, if applicable.
Job Open Date
04/20/2023
Open Until Filled
Yes
Job Close Date - Positions will be posted until 11:59 p.m. EST on this date. If no closing date is indicated, the position may close at any time after the initial screening date.
Initial Screening Begins
05/04/2023
Rank Level
Quick Link for Direct Access to Posting
https://ecu.peopleadmin.com/postings/61373
AA/EOE
East Carolina University is an equal opportunity and affirmative action employer and seeks to create an environment that fosters the recruitment and retention of a more diverse student body, faculty, staff and administration. We encourage qualified applicants from women, minorities, veterans, individuals with a disability, and historically underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, or veteran status.
Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the Department of Human Resources at (252) 737-1018 (Voice/TTY) or ADA-Coordinator@ecu.edu.
Eligibility for Employment
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
Office of Human Resources Contact Information
If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to employment@ecu.edu. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.
