Student Success Coordinator

This is not a Remote position.  This position is based at our Greensboro, NC campus location.

Transform your Career at ECPI University

Since 1966, ECPI University’s employees have been dedicated to helping students achieve their academic and career goals through our unique education model.  Our culture is to prioritize our students’ success through the support of our dynamic team and industry focused curriculum. 

ECPI University provides a stable work environment, with professional growth opportunities, and competitive benefits. If you are interested in joining us in making a difference in students’ lives, we would love to hear from you to discuss the opportunity.

Benefits of Employment

ECPI University provides comprehensive benefits, some of which are highlighted below:

• Tuition scholarship program available to employees and their immediate family members after 90 days of employment
• Competitive compensation and medical/dental benefit plans
• 401(k) participation with possible employer contributions

Position Summary:

The SSC’s primary responsibility is to ensure success of our students.  The way we look at success for our students is when they graduate and achieve their employment goals.  We pride ourselves on our students’ outcomes and you will play an integral role in their journey at ECPI University.

• Create an ongoing trusted relationship with students
• Actively initiate and continue ongoing guidance to students who are at risk of dropping due to academic or personal issues
• Proactively outreach and reflexively intervene with students using a variety of resources and communication tools
• Track student persistence and progression
• Consult with students who have expressed an interest in withdrawing or have withdrawn.
• Document student interactions while upholding compliance with all policies and procedures.

Education/Experience

• Bachelor’s degree preferred
• 2-3 years of related experience in academic advising, coaching or counseling preferred
• Any equivalent combination of education, experience and/or training

Skills/Abilities

• Ability to create new relationships and build trust with your students
• Well-developed oral, written, telephone, and digital communication skills
• Able to keep multiple tasks organized in a fast paced work environment
• Ability to analyze, review, and comprehend data
• Desire to help others achieve their goals
• Excellent customer service skills
• Technical skills and experience with Microsoft Office and a database management software

ECPI University is proud to be an Equal Opportunity Employer.