Student Services Specialist

Student Services Specialist

General Description

Cleary University, a thriving business university set in a beautiful location, is seeking an energetic and results-oriented Student Services Specialist to join our team. The Student Services Specialist assists students and families with navigating CU's administrative processes related to financial aid, student billing, and university support services. This position informs students and families of important dates and deadlines, requirements for financial aid, and other enrollment related support services. The Specialist explains transactions on student accounts and helps students to use our online self-service resources. This position partners with staff members in Financial Aid, Student Accounts, Admissions, and Registrar to resolve student issues as the first point of contact when possible. This position requires the execution of extraordinary customer service through accurate communication, analytical research, and financial aid support resources and guidance.

Characteristic Responsibilities and Duties

• Provide student-centered service and advising to prospective and continuing students and their families regarding the university financial aid function including status and document tracking.
• Develop, coordinate, and expand student service efforts with the guidance of the Director of Financial Aid on award processing, student communications, and federal support resources.
• Assist students and families in completing financial aid related enrollment and persistence processes.
• Manage ongoing effective and strategic communication with prospective and continuing students via email, telephone, electronic and social networking mediums, etc.
• Ensures compliance with all financial aid policies, procedures and regulations when reviewing financial aid applications.
• Exercise superior judgment when interpreting federal and state regulations for both federal and university processes.
• Coordinate assigned activities with other university departments, programs, and external entities.
• Assist in planning, implementing, and evaluating creative approaches to increase awareness about financial assistance at Cleary University to prospective and continuing student audiences.
• Participates with presentations of financial aid, enrollment, and student support related issues.
• Assists the director of financial aid in reviews and reports to ensure compliance of department with regulations.
• Assists team members when necessary to enable the success of the department.
• Knowledge of Federal Title IV awards and regulations as well as FERPA.
• Perform other duties as assigned.
• Travel locally and nationally, when necessary, for networking and recruiting related activities

Minimum Qualifications

• Associate degree from accredited college or university
• Relevant experience in a customer services and customer outreach environment
• Strong experience in customer service, community outreach, and data processing
• Strong working knowledge of Microsoft suite of applications
• Demonstrated initiative, independent judgment, diplomacy, and service-oriented attitude.
• Commitment to improving skills and acquiring new technical knowledge in financial aid.
• Must be comfortable working in a fast-paced environment and multi-tasking.
• Strong interpersonal skills and the ability to interact successfully with others.
• Must possess a valid driver’s license and be able to travel locally if necessary.
• Flexible schedule with some evening and weekend work may be required.

Preferred Qualifications

• Bachelor’s degree
• Experience with Customer Relationship Management (CRM) software (Jenzebar, Sonis, Salesforce, etc.)
• Ability to work individually and in a team setting, multi-task and effectively prioritize responsibilities, and retain a professional and engaging demeanor.
• Understanding of industries, organizational functions, and business career options preferred

Employment Classification:

The Student Services Specialist is a full-time position.

Direct Reports:

N/A

Reports To:

The Student Services Specialist will report to the Director of Financial Aid

Available:

Immediately

Diversity Statement:

Cleary University is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. Cleary University is proud to be an equal opportunity employer.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.