Address
Form of workPosting Details
Position Information
Position Title
Student Services Operations Manager
Posting Number
S00388
Full-Time/Part-Time
Full Time
Work Schedule
Salary
Level 124- $43,497
Campus/Center
Peosta
Location
Peosta, IA
Position Summary Information
Job Goal
Under the direction of the Executive Director of Enrollment Management, provide comprehensive support within an integrated team in the areas of recruitment, enrollment, financial aid and retention. Responsible for maintaining CRM operations and implementing new business processes for Student Services. Assist with the facilitation of enrollment reporting, communication and marketing, workflow management and documentation. Expected to evaluate and ensure a high level of customer service for students within the Peosta Student Services Office.
Duties and Responsibilities
The tasks listed below are those that represent the majority of the time spent working in this class. Management may assign additional tasks related to the type of work of the class as necessary.
•Provide site supervision for the Peosta Student Services assistant team.
•Be the office manager for the Peosta Student Services office by overseeing general office operations and ensuring high quality customer service.
•Coordinates appointment scheduling procedures for varied staff roles, organizes meeting agendas and logistics, and manages staff coverage.
•Provide routine customer service, virtually, in-person and via phone, as a backup to the Student Services assistant team.
•Project and maintain a positive, professional image of the College when meeting or talking with students or other outside contacts.
•Assist others, as necessary, in keeping work current, meeting deadlines, or spreading workloads equitably.
•Serve as a subject matter resource for staff and students where Student Services processes and policies are concerned. This requires maintaining a thorough knowledge of academic programs, admissions, advising and financial aid procedures.
•Maintain and monitor systematic onboarding process for new Student Services employees.
•Train new and existing employees on Student Services policies and procedures.
•Organize and lead the annual Student Services Operations calendar to ensure proactive and timely processing.
•Support the development and implementation of an annual student communication plan and lead marketing project requests.
•Manage data and reporting for Student Services and work closely with other offices to improve the College's business processes.
•Ensures process efficiency through the development and maintenance of automated workflows, data integrity and the effective use of enrollment systems.
•Oversees the planning, implementation and management of day-to-day operations related to Ellucian Colleague (SIS), SoftDocs (document imaging), Anthology Reach (CRM) and other emerging technologies.
•Under direction of the Executive Director of Enrollment Management, executes strategic use of CRM through the student lifecycle to ensure rapid adoption and accurate utilization.
•Serve as a CRM system expert to deliver training to support Reach users across the college.
•In collaboration with the CRM System Administrator, analyze and resolve CRM software issues in a timely and accurate fashion as well as hold responsibility for monitoring data quality and integrity.
•Determines how to best leverage CRM capabilities and functionality for maximum impact/ROI for the college.
•Work independently and be agile, flexible, and to think and move quickly while maintaining a realistic balance among multiple priorities.
•Work both autonomously and in a team-based environment.
Qualifications
Bachelor's degree or three years of equivalent work experience. Preference for degree in business, communication, accounting, and/or higher education.
Demonstrated computer ability, particularly in GSuite and specialized systems. Strong commitment to confidentiality and information security and a strong working knowledge of FERPA guidelines.
Essential Functions
Be the office manager for the Peosta Student Services office by overseeing general office operations and ensuring high quality customer service. Coordinates appointment scheduling procedures for varied staff roles, organizes meeting agendas and logistics, and manages staff coverage.
Posting Detail Information
Open Date
05/08/2023
Close Date
Open Until Filled
Yes
Special Instructions to Applicants
Position Information
Position Title
Student Services Operations Manager
Posting Number
S00388
Full-Time/Part-Time
Full Time
Work Schedule
Salary
Level 124- $43,497
Campus/Center
Peosta
Location
Peosta, IA
Position Summary Information
Job Goal
Under the direction of the Executive Director of Enrollment Management, provide comprehensive support within an integrated team in the areas of recruitment, enrollment, financial aid and retention. Responsible for maintaining CRM operations and implementing new business processes for Student Services. Assist with the facilitation of enrollment reporting, communication and marketing, workflow management and documentation. Expected to evaluate and ensure a high level of customer service for students within the Peosta Student Services Office.
Duties and Responsibilities
The tasks listed below are those that represent the majority of the time spent working in this class. Management may assign additional tasks related to the type of work of the class as necessary.
•Provide site supervision for the Peosta Student Services assistant team.
•Be the office manager for the Peosta Student Services office by overseeing general office operations and ensuring high quality customer service.
•Coordinates appointment scheduling procedures for varied staff roles, organizes meeting agendas and logistics, and manages staff coverage.
•Provide routine customer service, virtually, in-person and via phone, as a backup to the Student Services assistant team.
•Project and maintain a positive, professional image of the College when meeting or talking with students or other outside contacts.
•Assist others, as necessary, in keeping work current, meeting deadlines, or spreading workloads equitably.
•Serve as a subject matter resource for staff and students where Student Services processes and policies are concerned. This requires maintaining a thorough knowledge of academic programs, admissions, advising and financial aid procedures.
•Maintain and monitor systematic onboarding process for new Student Services employees.
•Train new and existing employees on Student Services policies and procedures.
•Organize and lead the annual Student Services Operations calendar to ensure proactive and timely processing.
•Support the development and implementation of an annual student communication plan and lead marketing project requests.
•Manage data and reporting for Student Services and work closely with other offices to improve the College's business processes.
•Ensures process efficiency through the development and maintenance of automated workflows, data integrity and the effective use of enrollment systems.
•Oversees the planning, implementation and management of day-to-day operations related to Ellucian Colleague (SIS), SoftDocs (document imaging), Anthology Reach (CRM) and other emerging technologies.
•Under direction of the Executive Director of Enrollment Management, executes strategic use of CRM through the student lifecycle to ensure rapid adoption and accurate utilization.
•Serve as a CRM system expert to deliver training to support Reach users across the college.
•In collaboration with the CRM System Administrator, analyze and resolve CRM software issues in a timely and accurate fashion as well as hold responsibility for monitoring data quality and integrity.
•Determines how to best leverage CRM capabilities and functionality for maximum impact/ROI for the college.
•Work independently and be agile, flexible, and to think and move quickly while maintaining a realistic balance among multiple priorities.
•Work both autonomously and in a team-based environment.
Qualifications
Bachelor's degree or three years of equivalent work experience. Preference for degree in business, communication, accounting, and/or higher education.
Demonstrated computer ability, particularly in GSuite and specialized systems. Strong commitment to confidentiality and information security and a strong working knowledge of FERPA guidelines.
Essential Functions
Be the office manager for the Peosta Student Services office by overseeing general office operations and ensuring high quality customer service. Coordinates appointment scheduling procedures for varied staff roles, organizes meeting agendas and logistics, and manages staff coverage.
Posting Detail Information
Open Date
05/08/2023
Close Date
Open Until Filled
Yes
Special Instructions to Applicants
