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Form of work The Office of Student Financial Servicesis seeking a full-time (40 hours/week), Student Financial Services Counselor to be responsible for processing of financial aid and student account functions including counseling and supporting students regarding all aspects of paying for the University. Participate in meeting the guidance and informational needs of students and families through individual counseling, written correspondence, training sessions and orientation programs. Completes proactive outbound call/email campaigns to move students through an aid application and financing processes. Advise prospective and returning students and families regarding financial aid options, application processing, and other issues related to education finance including bill payment options and the status of their account. Engage in proactive efforts to assist students in the completion of their applications, financial literacy activities, and the financing of their education including assisting students with payment arrangements. Assist students with the completion of required financial aid forms and electronic processes such as the Free Application for Student Financial Aid (FAFSA), master promissory notes, entrance loan counseling and other related documents. Timely documents pertinent information or discussions with students in PowerFAIDS and PowerCAMPUS.
The approved salary for this position is $16.25 - $16.25/hour.
Requirements
Excellent listening and counseling skills, including the ability to discern information, handle sensitive situations with confidence and formulate the best plan/resource to assist students. Expert understanding and proficiency with computerized information and billing and financial aid systems and experience in PowerFAIDS or PowerCAMPUS preferred. Excellent math and calculations with speed and accuracy. Working knowledge of federal financial aid regulations. Proficiency in Google and Microsoft suite software. A successful candidate will be able to demonstrate cultural competence and must value the principles of diversity and equity.
