Address
Form of workTitle: School of BusinessStudent Advisor
Wage Range: $17.00 - 18.90/HR
Brief Description:
The Student Advisorprovides general administrative support for the Zapara School of Business Office of External Degree Program, which serves MBA students in both the traditional and cohort programs. Specifically, the Student Advisor provides customer service and advising support, communicates with students about registration, graduation, and other key academic or co-curricular activities, and provides support for the recruitment and retention activities for the ZSB graduate advising office. Regularly communicates with students, faculty, and other campus staff/offices through various platforms. Supports tracking and organization of student records and department files. May engage with department social media and web platforms. May attend and recruit at events to represent the ZSB and the External Degree program.
Duties and Responsibilities:
- Interacts regularly with students to field student issues, create a positive learning environment, resolve conflicts, and support student retention and wellness.
- Assists students with advising and registration, resolving holds and technology issues, identifying documents for admission and completion, tracking student records, and creating student schedules.
- May perform preliminary evaluation of transcripts.
- Manages internal student tracking system and outbound communication to students on electronic platforms.
- Creates quarterly enrollment spreadsheets for MBA External (cohort) programs, and various reports for the dean.
- Provides ZSB External Program (cohort) class support to faculty and students, including basic assistance with Blackboard, DUO authentication, portal issues, etc.
- Has access to Banner as designated by supervisor.
- Helps organize outreach programs and events; may periodically attend and recruit at fairs, info sessions, mixers, and other networking events (virtually or in-person) to represent the ZSB External cohort programs, as time permits.
- May liaise with ZSB electronic communication specialist, as time permits, to update cohort website, design and implement various web functions (in conjunction with campus webmaster), and monitor and post on cohort social media sites; may identify promising relationships on LinkedIn that may expand the department's reach; may engage with students, faculty, and others to create, edit, and post social media content on various platforms, as time permits.
- Remote work may be required at supervisor's discretion.
- The Student Advisor may be asked to meet tight deadlines. Some tasks may occasionally require evening or weekend hours.
Knowledge, Skills and Abilities
Qualifications
Ability to engage with people. Must be a team player, problem-solver, and self-starter; must have a positive attitude,
and demonstrate professionalism and attention to detail. Must have strong written and oral communication skills. Must
be able to communicate comfortably with people from a variety of backgrounds and conduct him/herself appropriately
in a variety of settings. Must be trustworthy, consistent, reliable, and efficient, and have a high level of integrity. Must
be able to maintain confidentiality. Helpful to be well-versed in Blackboard and social media. Must be able to produce
spreadsheets for the department; helpful to be able to interpret financial statements. FERPA training will be required.
Education/Experience
Bachelor's degree (B.A.) required or near completion, from a four-year college or university (graduate degree beneficial);
and at least two years related experience (including former student employment).
Language Ability
Communication, analytical, and organizational skills generally acquired through the completion (or near completion) of a bachelor's degree program. Demonstrated ability to interact effectively with faculty members, staff members, current and prospective students, alums, and members of the business community.
Math Ability
Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Reasoning Ability
Ability to solve problems and deal with a variety of variables in situations where only limited standardization exists. Problems are highly varied, complex and often non-recurring, novel and require creative approaches to resolutions. New concepts and approaches may have to be developed. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills
To perform this job successfully, an individual should have knowledge of Microsoft Office Suite, SPSS, and Blackboard Learn Online program.
Certificates and Licenses
N/A
Supervisory Responsibilities
Engagement with, and possible supervision of, other student employees.
Work Environment
The work environment characteristics described here are representative of those a student employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to work near moving mechanical parts and risk of electrical shock. The noise level in the work environment is usually moderate.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand, walk, reach with hands and arms, walk, climb or balance and stoop, kneel, crouch, or crawl.
Confidentiality: Works with confidential and sensitive matters.
