Strategic Account Analyst (Client Accounts)

Join a fast-paced, growing, and exciting company full of great opportunities!
About Us
Our culture is unique and driven by our core values – trust, reliability, innovation, and service – and fundamental belief that all work is honorable, and we acknowledge the dignity of those who do it. Come join our fast-growing team and experience the KBS difference! KBS, North America’s largest privately-owned facility services provider and trusted partner to leading operations and facility managers across 100k client locations, is looking for Strategic Account Analystto join our growing team! 
For more than fifty years, KBS has been providing essential facility services in North America to help clients maintain clean and healthy operations. With a culture driven by our core values – trust, reliability, service and doing things the right way, and rooted in a fundamental belief that all work is “honorable and we acknowledge the dignity of those who do it.” These values are embraced by our highly diverse and inclusive workforce.
Location
Knoxville, TN
Work Experience: 1+ years in an account management role, ideally with experience in custodial or another service-related field with high customer/client contact.
Position Summary
The Strategic Account Analyst works on the client teams to achieve high quality service levels, especially for key accounts, while supporting new sales initiatives. This position serves a critical support role for the Strategic Account Managers and is considered a gateway role to the Strategic Account Manager position.
Responsibilities include but are not limited to:

• Identify client service trends and areas for enhancement and recommend process improvements.
• Track key account metrics and report out on spend in budget categories while identifying, addressing, and escalating any anomalies. 
• Coordinate response to client inquiries or issues with a focus on delivering excellent support service. 
• Monitor and audit the contracted scope of work to ensure it is being performed according to documented tasks and frequencies. If inconsistencies are found, decide if the best approach is to address or to escalate the issue.
• Liaise among clients, Strategic Account Managers, Business Analysts, and other team members to ensure the required delivery of our solutions.
• Assists the Strategic Account Manager in working with the operations team to monitor our ticketing system to include quality audits, contract project work, billable project work, and timekeeping.
• Monitor payment schedules to ensure timely payment, including  addressing billing inquiries and discrepancies, resolving payment issues, and managing the customer billing files
• Generate reports summarizing billing activities, outstanding balances, and revenue projections. 
• Report out during regular meetings, quarterly business reviews, and as otherwise needed.

Ideal Candidate:

• Strong drive to deliver quality outcomes and excellent customer service. This is a customer facing role.
• Initiative-taking mindset to anticipate and support changes in the business, with demonstrated critical thinking skills. 
• Strong organizational skills paired with excellent interpersonal and communication skills.
• Team focused and positive within a demanding environment.

Education:
Bachelor’s Degree preferred in either Finance, Business Management, or Project Management. We will consider candidates with a depth of related work experience as a substitute for the bachelor’s degree.
Knowledge:

• Proficient with Microsoft Office programs (Word, Excel, PowerPoint, Outlook), with advanced Excel skills required.
• WinTeam and Corrigo experience is a plus.
• Sale experience is a plus

What’s In It for You?
At KBS, our culture is driven by our core values – trust, reliability, service and doing things the right way, and rooted in a fundamental belief that all work is “honorable and we acknowledge the dignity of those who do it.” These values are embraced by our highly diverse and inclusive workforce.
As a full-time KBS employee (30+ hours per week) you qualify for benefits including medical, prescription drugs, dental, vision and more!

• Paid Time Off
• Life Insurance
• Supplemental Health Insurance (E.G., Accident)
• 401k plan with a match
• Pet Insurance 
• Perkspot Discount Program – discounts on travel, gyms, cell phones, restaurants, auto, apparel & electronics

KBS considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, and expression, marital or military status, or based on an individual's status in any group or class protected by applicable federal, state, or local law. KBS also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
 

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